P. SRIVITHYA
Senior Executive
Chennai
Summary
Seeking a challenging position where I can utilize my abilities and skills to the best of my capabilities to achieve organizational goals and gain experience and knowledge. I am a self-starter and a fast learner. Hard worker with smartness focus to learner new things has always kept me moving ahead with success.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Senior Executive at Wedding Bazaar
Matrimony.com
Chennai
12.2021 - Current
- Working as a account manager at operation team ; Professionally answering a call for assigned vendors.
- Effectively scheduled service appointments for current vendors in a proficient and courteous manner.
- Managed follow up calls to vendors in a timely manner.
- Conducted training for new hires on system and standard operating procedures.
- Continue fulfilling responsibilities for the position, handling vendor escalations and fulfilling vendor satisfaction.
Customer Service Executive
CONSOLE FIXIT
Bangalore
07.2020 - 12.2021
- Assisted customers with placement of orders, refunds, or exchanges for sales and service needs.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Managed to keep records of customer interactions, transactions, complaints, orders and comments as well as actions taken.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment.
- Identified and evaluated opportunities improving the process and customer experience
Education
B.E. Electronics And Communication Engineering -
Bharathiyar Institute Of Engineering For Women
Tamil Nadu 05.2016 - 05.2020
HSC -
SKV Higher Secondary School
Tamil Nadu 05.2015 - 05.2016
SSLC -
Bharathiyar Girls Higher Secondary School
Tamil Nadu 05.2013 - 05.2014
Skills
Languages: C, Basics C
Administrative: MS Office, Google Spreadsheet, Point of Sale
Marketing: Analytical and problem solving skills
Additional Information
- Father Name : Palanisamy
- Date of Birth : 05/10/1998
- Gender : Female
- Marital Status : Single
- Nationality : Indian
Timeline
Senior Executive at Wedding Bazaar
Matrimony.com
12.2021 - Current
Customer Service Executive
CONSOLE FIXIT
07.2020 - 12.2021
B.E. Electronics And Communication Engineering -
Bharathiyar Institute Of Engineering For Women
05.2016 - 05.2020
HSC -
SKV Higher Secondary School
05.2015 - 05.2016
SSLC -
Bharathiyar Girls Higher Secondary School
05.2013 - 05.2014