Seasoned Credit Administration Manager with over 10 years of experience in Banking Domain, managing credit portfolios, ensuring regulatory compliance, and driving operational efficiency. Skilled in Credit operations, and team leadership, with a focus on maintaining high credit quality and customer satisfaction.
• Collect and prepare all necessary documentation for the loan package.
• Research applicant credit status and current financial position.
• Prepare and maintain all paperwork for existing and new loans, including loan disclosures.
• Complete loan contracts and ensure clients are kept informed of the rules and requirements and reduce the TAT by 30% by streamlining the processes
• Work with clients to establish their needs and recommend suitable types of loans.
• Submit files to the designated Underwriter.
• Conduct interviews to assess client eligibility for loans or mortgages.
• Ensure you comply with the established regulations and law requirements.
· Transactions :- Monitor, track and adhere to daily responsibilities, oversee processing of transactions, manage ATMs/Cash/lockers, authorize and verify branch instructions, monitor adherence to processes, resolve escalated issues in order to ensure timely and effective execution of transactions.
· Customer Service :- Set service standards, ensure resolution of customer grievances, monitor customer services by team, address escalated issues and thereby ensure smooth relationship with clients.
· Generate Customer Leads: Identify customers, call & fix meetings, prepare & make presentations, collect client requirements & other related information e.g. Other banks with which they have business, identify possible products for client, pass the lead to the concerned person & follow up for closing the deal In order to ensure the branch targets & strategies are met. Ensuring the benchmark of FTR % is met.