Pabitra Das
Kolkata
Summary
Topursueachallengingcareerbydeliveringsuperiorperformanceandcontributeto-thecompany'sgrowthandsuccess..
Expert professional with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment.
Overview
12
12
years of professional experience
Work History
Sr. Service Engineer
Taron Material Handling Equipments Pvt Ltd
Jharsuguda
04.2026 - Current
- Serviced and maintained electrical forklifts, stackers, Bopt, and various warehousing equipment on-site to ensure operational reliability.
- Diagnosed and resolved equipment malfunctions for material handling equipment.
- Conducted routine maintenance on Electric forklifts,Bopt,Stacker,Reachtruck and aisle master to ensure safety.
- Identified root causes of system malfunctions and implemented corrective actions, reducing future occurrences.
- Collaborated with clients to customize service plans for equipment needs.
- Trained junior engineers on troubleshooting techniques and best practices.
- Managed inventory of replacement parts for timely repairs and maintenance.
- Responded promptly to customer inquiries regarding product usage or technical issues.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall customer satisfaction.
Service Engineer
Jost's Engineering Company Limited
Kolkata
08.2019 - 03.2026
- Servicing & Maintenance of Electrical Forklifts, Stacker, Bopt & All Kind Warehousing Equipment in the field or customer site.
- Ensuring field after sales services is effective and customer's satisfaction are met.
- Ensuring field after-sales services are effective and customers' satisfaction is met.
- Diagnosed equipment malfunctions and provided timely repairs.
- Provided technical support and training to clients on equipment use.
- Provided technical support for customers on site or remotely via phone or email.
- Delivered efficient customer service and monitored complaints to enhance satisfaction.
- Achieved service business revenue targets through strategic planning and execution.
- Prepared detailed service reports documenting maintenance activities performed.
Service Engineer
Maini Materials Movement Pvt Ltd
10.2018 - 07.2019
Sr.Service Engineer( Electrical) .
Godrej & Boyce Mfg. Co. Ltd.
Kolkata
11.2016 - 10.2018
- Under Shree Balaji Equipments Pvt. Ltd.
- Installed and maintained engineering equipment for optimal performance.
- Diagnosed technical issues and implemented effective solutions promptly.
- Collaborated with clients to understand service needs and expectations.
Service Engineer
Baba Lokenath Engineering Works Private Limited
10.2014 - 11.2016
Education
Secondary -
HigherSecondary -
Diploma - Automobile Engineering
The Institute of Motor Industries
Skills
- Very good logical & analytical skills
- Excellent in Interpersonal and decision making ability
- Technical troubleshooting
- Equipment maintenance
- Electrical systems
- Customer service
- Field service management
- Problem solving
- Maintenance planning
Languages
- Bengali
- English (Read & Write)
- Hindi (Speak)
Disclaimer
I hereby declare that all the information made above is true and correct to the best of my knowledge and belief.
Current Employer
Jost's Engineering Company Limited, Service Engineer, 08/01/19, Servicing & Maintenance of Electrical Forklifts, Stacker, Bopt & All Kind Warehousing Equipments in the field or customer site. Efficient customer service and complaint monitoring. Ensuring field after sales services are effective and customer's satisfaction are met. To achieve the service business revenue target successfully. To ensure superior service & customer support for warranty, out of warranty & AMC customers.
Personal Information
- Father's Name: Bidhan Das
- Date of Birth: 04/29/94
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Languages
Bengali
First Language
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Sr. Service Engineer
Taron Material Handling Equipments Pvt Ltd
04.2026 - Current
Service Engineer
Jost's Engineering Company Limited
08.2019 - 03.2026
Service Engineer
Maini Materials Movement Pvt Ltd
10.2018 - 07.2019
Sr.Service Engineer( Electrical) .
Godrej & Boyce Mfg. Co. Ltd.
11.2016 - 10.2018
Service Engineer
Baba Lokenath Engineering Works Private Limited
10.2014 - 11.2016
Secondary -
HigherSecondary -
Diploma - Automobile Engineering
The Institute of Motor Industries