pabitra das
GENERAL MANAGER
Chandigarh,Chandigarh
Overview
18
18
years of professional experience
Work History
General Manager of Operations
Zenious Hospitality (kala Ghoda)
Chandigarh, India (Remote)
08.2020 - 12.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
General Manager
MOLECULE GASTRO AIR BAR
Chandigarh, India
04.2019 - 07.2020
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Restaurant Manager
THE IRISH HOUSE
Delhi, India
12.2018 - 03.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
As a RGM
Kinbuck 2 ( a Roman Bistro) P Block , Connaught Place . New Delhi
New Delhi, India
08.2014 - 11.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
As an Asst. Manager
KINK (A Unit of Alchemist F & B Ltd.)
New Delhi, India
09.2011 - 03.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Sr. Captain
CHURCH ST CAFE & BAR (Dubbo New South Wales,
Australia
08.2009 - 07.2011
- Created a culture of safety awareness by conducting regular drills, providing crew members with proper training, and enforcing strict adherence to safety procedures.
- Consistently met or exceeded company budgetary goals through careful financial planning, cost control initiatives, and revenue generation strategies aboard the vessel.
Trainee Captain.
BUZZ CAFE BAR Pvr Anupam Saket)
New Delhi, India
05.2008 - 07.2009
- Coordinated with various departments on board for seamless execution of daily tasks and responsibilities.
- Actively participated in continuing education programs, staying current with industry trends and best practices to provide the highest level of service on board.
- Enhanced crew performance by implementing effective training programs and providing consistent feedback.
- Demonstrated adaptability by quickly learning new systems and procedures as they were introduced on board.
As a Management Trainee
TAJ BENGAL (Kolkata)
Kolkata, India
02.2007 - 03.2008
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
Education
Hotel Management Diploma - Hotel, Motel, And Restaurant Management
City & Guild London Institute
New Delhi, India 04.2001 -
High School Diploma -
Kendriya Vidyalaya
Noida, India 04.2001 -
High School Diploma -
Kendriya Vidyalaya
Bengaluru, India 04.2001 -
Skills
Ability to set an appropriate image and role model that represents the image and work style that is reflective of the restaurant’s values and culture
Able to motivate co-workers to show interest in all spheres
Train staff about service sequence and standards
Promote excellent quality, customer service, cleanliness and safety
Gain and apply knowledge and understanding of food, beverage, and labour objectives
Assist in formulating month-end report for the restaurant
Supervise in maintaining inventories on daily basis
Planning leaves and shift rotations for entire staff
Organizational and time management skills
Able to work a varied schedule, including weekends, holidays and evenings Ability to set an appropriate image and role model that represents the image and work style that is reflective of the restaurant’s values and culture
Able to motivate co-workers to show interest in all spheres
Train staff about service sequence and standards
Promote excellent quality, customer service, cleanliness and safety
Gain and apply knowledge and understanding of food, beverage, and labour objectives
Assist in formulating month-end report for the restaurant
Supervise in maintaining inventories on daily basis
Planning leaves and shift rotations for entire staff
Organizational and time management skills
Able to work a varied schedule, including weekends, holidays and evenings
Timeline
General Manager of Operations
Zenious Hospitality (kala Ghoda)
08.2020 - 12.2024
General Manager
MOLECULE GASTRO AIR BAR
04.2019 - 07.2020
Restaurant Manager
THE IRISH HOUSE
12.2018 - 03.2019
As a RGM
Kinbuck 2 ( a Roman Bistro) P Block , Connaught Place . New Delhi
08.2014 - 11.2017
As an Asst. Manager
KINK (A Unit of Alchemist F & B Ltd.)
09.2011 - 03.2014
Sr. Captain
CHURCH ST CAFE & BAR (Dubbo New South Wales,
08.2009 - 07.2011
Trainee Captain.
BUZZ CAFE BAR Pvr Anupam Saket)
05.2008 - 07.2009
As a Management Trainee
TAJ BENGAL (Kolkata)
02.2007 - 03.2008
Hotel Management Diploma - Hotel, Motel, And Restaurant Management
City & Guild London Institute
04.2001 -
High School Diploma -
Kendriya Vidyalaya
04.2001 -
High School Diploma -
Kendriya Vidyalaya
04.2001 -