Pache Timberlake
Indianapolis
Summary
Seeking a role as a Customer Care Specialist with 13 years of experience in customer service and team coordination. Proven track record in resolving complex customer issues, managing workflows, and ensuring service excellence. Equipped with strong problem-solving skills, negotiation expertise, and leadership development training to guide individuals towards fulfilling career paths.
Overview
14
14
years of professional experience
Work History
Cook
Adventure Academy
09.2024 - 12.2025
- Prepared diverse meals utilizing seasonal ingredients to enhance menu offerings.
- Maintained cleanliness and organization of kitchen areas, adhering to health and safety standards.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Trained new staff on cooking techniques and kitchen equipment operation to ensure consistency.
Customer Specialist
Memory ventures
04.2021 - 09.2024
- Assessing client needs, developing personalized career plans, coordinating with service providers, and monitoring progress towards employment goals
Service Production Coordinator
Lowe’s Companies Inc.
09.2016 - 04.2021
- Resolve complex customer concerns while maintaining productivity and workflow to consistently meet or exceed quality service objectives.
- Collaborate with independent contractors to ensure customer satisfaction and adherence to established service standards.
- Manage escalated calls and oversee daily workload, including conducting outbound calls to ensure comprehensive service delivery.
Call Center Representative
Stericycle
01.2014 - 01.2016
- Documented and updated customer records with precision, ensuring data integrity and compliance with system requirements.
- Managed a significant volume of inbound calls, maintaining poise and efficiency in a fast-paced environment.
- Cultivated empathetic client relationships, resulting in recognition for surpassing customer service standards.
Quality Control Specialist
Heartland Sweetener
01.2012 - 01.2014
- Maintained a safe and clean warehouse environment by implementing standard protocols and procedures.
- Conducted precise inventory counts and effectively managed product separation to optimize operational efficiency.
Education
Certificate - Leadership Development
Center for Leadership Development
High School Diploma - General Studies
Lawrence North High School
Indianapolis, IN05.2010
Skills
- Outstanding Telephone Etiquette
- Interview Preparation
- Career Counseling
- Communication
- Active Listening
- Empathy
- Problem-Solving
- Resume Writing
- Networking
- Time Management
- Data Analysis
- Quality assurance
- Payment processing
- Product or service support
- Customer service excellence
- Inbound customer service
- Problem resolution
- Customer relations
- Complaint handling
- Project management
- Call center experience
- Appointment scheduling
- Product knowledge
- Data entry
- Documentation and reporting
Timeline
Cook
Adventure Academy
09.2024 - 12.2025
Customer Specialist
Memory ventures
04.2021 - 09.2024
Service Production Coordinator
Lowe’s Companies Inc.
09.2016 - 04.2021
Call Center Representative
Stericycle
01.2014 - 01.2016
Quality Control Specialist
Heartland Sweetener
01.2012 - 01.2014
Certificate - Leadership Development
Center for Leadership Development
High School Diploma - General Studies
Lawrence North High School