Padhma S

• Training the new Joiners on process and monitoring their progress across CET locations.
• Conducting refresher session and Ad-hoc training sessions for team on any policy/process changes.
• Perform client screening (PEP, Sanctions, Adverse, Group ML Risk assessment and Country regulatory requirements) through various sources including Google search, Bankers almanac & SWIFT registry.

· Collaborate with Central Project Team and Stake holders (CLM Ops / SCI) to fix system gaps.

• Liaise with the IMO, RM, CMLCO and Risk Manager to obtain client information and supporting documentations to complete the client Due Diligence profiles
• Providing timely updates to management & onshore counterparts

· Identify and participate in process reengineering & redesign to achieve better controls, compliance and efficiency

• Created monthly reports outlining progress on key initiatives.
• Handled responsibilities successfully in manager's absence.
• Prioritized and delegated tasks for efficient completion within team environment.
• Provided guidance on complex projects ensuring deadlines were met.

• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Developed strategies for problem solving and conflict resolution among team members.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Analyzed data from various sources to identify areas of improvement in the department's operations.
• Collaborated with other departments to ensure alignment of goals across teams.
• Maintained a positive work environment that promoted collaboration between team members.
• Ensured compliance with all safety regulations in the workplace.

· KYC Due Diligence: Possessed comprehensive knowledge of the KYC due diligence process and regulatory requirements applicable to both Corporate and Financial Institution clients.

• Client Relationship Management: Liaised effectively with front-office sales teams to obtain up-to-date client on boarding documents and information, ensuring accuracy and completeness.
• KYC Requirements: Analyzed, reviewed, and evaluated client on boarding/existing documents and information to fulfill Know Your Clients requirements for corporate clients.
• Project-Specific Documentation: Drafted Group Introductory Certificate for corporate clients in alignment with various Standard Chartered Bank (SCB) offshore projects, adhering to local requirements.
• Issue Resolution: Evaluated issues efficiently, identify solutions/options, and escalate them to front office teams for quick resolution while maintaining stringent Turnaround Time and high-quality standards.
• Screening Oversight: Conducted screening on clients and their counterparts, reviewing issues highlighted such as adverse news, sanctions, and politically exposed persons (PEP). Perform due diligence on products and services opted for by corporate clients.
• Additional Investigations: Coordinated with compliance/middle office teams to identify areas requiring additional investigation and obtain necessary approvals on the disposition.
• Risk Rating: Conducted Name Screening activity for clients and their related parties in DETICA AOC & GNSRT system. Rate the client's risk category based on business type, ownership, product offering, and industry segment.
• Operational Accuracy: Ensured timely and accurate task completion, meeting Service Level Agreement (SLA) benchmarks to maintain operational efficiency
• · Management Reporting: Crafted various Management Information System (MIS) reports on a regular basis and circulated them to stakeholders, providing insights and facilitating informed decision-making.
• · Country Calls: Handled country calls, providing regular updates, and acted as a backup for the line manager. Demonstrated effective communication and support to ensure continuity in operations and team management.

• Working with Relationship Management Application to enable FIN messages to send and receive via SWIFT.COM by verifying CDD/KYC Documents.
• Manual Routing of Swift Message to the various internal teams to their TP systems
• To ensure that policies and procedures are followed while processing Swift RMA.
• To ensure that processing is complete regarding daily activities relating to services provide pertaining to SWIFT RMA.
• To ensure appropriate follow-up is done for SWIFT RMA to be made active
• To assist in building the relationships with both internal and external customers via liaison on a daily basis
• To act on retune returned messages by routing to correct destinations department and to analyze and rectify those routing rule or manual routing rule or educate other staff working in the department.
• To make recommendations for improvement of auto-routing, advice charges in Departmental Operating instructions and other work practices.
• To handle activities related to set-up, amendment and deletion of RMA
• To handle customers and queries of customer with care and as per the prescribed standards in place
• To ensure all reports are completed and submitted within the stipulated time

• To ensure that policies and procedures are followed while processing Swift RMA.
• To ensure that processing is complete regarding daily activities relating to services provide pertaining to SWIFT RMA.
• To ensure appropriate follow-up is done for SWIFT RMA to be made active
• To assist in building the relationships with both internal and external customers via liaison on a daily basis
• To act on retune returned messages by routing to correct destinations department and to analyze and rectify those routing rule or manual routing rule or educate other staff working in the department.
• To make recommendations for improvement of auto-routing, advice charges in Departmental Operating instructions and other work practices.
• To handle activities related to set-up, amendment and deletion of RMA
• To handle customers and queries of customer with care and as per the prescribed standards in place
• To ensure all reports are completed and submitted within the stipulated time

• Supporting RMA initiation and creation in Eops application
• Monitoring/Supporting Interface Down/Up to various countries
• Supporting customers and queries of customer with care and as per the prescribed standards in place
• Supporting Adhoc reports and circulated various team within the stipulated time

• Handling WEB PCO process and commodity forecast
• coordinating with environmental engineers and safety engineer to get approval for Resin parts
• Ensure to coordinate with ACCOS team to get new 4x4 for resin parts
• Responsibility to ensure the compliance level has been updated for created 4*4 HPPNS
• Responsibility to roll out 16 months commodity forecast to the supplier bimonthly.