Summary
Overview
Work History
Education
Skills
Timeline
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PADI yapa

Goa,GA

Summary


Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Overview

23
23
years of professional experience

Work History

Assistant General Shift Manager

Casino Pride Goa
04.2023 - 07.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Pit Manager

Casino Pride , Goa
02.2012 - 03.2023
  • Increased casino revenue by effectively managing table games and ensuring optimal customer satisfaction.
  • Maintained detailed knowledge of gaming laws and regulations, staying up-to-date on changes impacting the industry.
  • Maintained a safe gaming environment for both employees and patrons through strict adherence to company policies and industry regulations.
  • Coordinated with security personnel to address safety concerns promptly, maintaining a secure gaming environment for all guests.
  • Ensured game integrity, closely monitoring gameplay to detect potential cheating or irregularities.
  • Collaborated with other department managers to ensure seamless integration of services across the casino floor.
  • Coordinated staff schedules, rotations and breaks.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Identified and removed players suspected of cheating in cards or other games.

Gaming Supervisor/Gaming Dealer

Star Cruises/ Casino Royale ,GOA/casino Carnival ,goa
11.2002 - 01.2012
  • Managed high-pressure situations effectively while remaining calm under stress and providing exceptional customer service throughout busy shifts.
  • Improved overall efficiency with thorough knowledge of casino policies, procedures, and regulatory requirements.
  • Ensured game integrity by vigilantly monitoring gameplay and identifying potential issues or discrepancies.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Learned and followed company procedures to maintain consistency and standards.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Elevated overall gaming floor performance through effective collaboration with fellow dealers, supervisors, and support staff.
  • Demonstrated adaptability by quickly learning new games as they were introduced on the casino floor.
  • Safeguarded casino assets through proper handling of currency exchanges and chip inventory control measures.
  • Trained new dealers in rules and operation of different games.

Education

Bachelor of Arts - History ,political Science

Maitreyi College, Delhi University
New Delhi, India
01-2007

GED -

Govt High Sec School Itanager, Arunachal Pradesh
Arunachal Pradesh
01-2000

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Team development

Timeline

Assistant General Shift Manager

Casino Pride Goa
04.2023 - 07.2025

Pit Manager

Casino Pride , Goa
02.2012 - 03.2023

Gaming Supervisor/Gaming Dealer

Star Cruises/ Casino Royale ,GOA/casino Carnival ,goa
11.2002 - 01.2012

Bachelor of Arts - History ,political Science

Maitreyi College, Delhi University

GED -

Govt High Sec School Itanager, Arunachal Pradesh

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PADI yapa