PADMA SREE TV
CHENNAI
Summary
Adapt to leading and inspiring teams, I excelled at Scope International Limited, enhancing operational efficiency and customer satisfaction. My strong leadership and communication skills were pivotal in managing cross-country investigations and implementing system changes, significantly improving process quality and reconciliation standards.
Overview
7
7
years of professional experience
Work History
Team Leader for Hong Kong Investigations
Scope International Limited
01.2003 - 09.2008
- Company Overview: subsidiary of Standard Chartered Bank London
- Managed a team of 14, handled day-to-day funds transfer Investigations, verifying bulk payments and correspondences through follow ups to close each Investigation file in a timely manner ensuring customer satisfaction
- Involved in regulating the cash management activities of Standard Chartered bank for countries like Singapore, Hong Kong and India in all world currencies
- Authorization of correspondence and payments for the like Singapore, Hong Kong and India Investigations Unit
- In charge of escalations and work allocation to the team members
- Involved in complete training of new recruits
- Involved in coordination of all team activities and in meeting the daily SLA requirements as per standards
- Interacting with the clients and customers in the country to provide feasible solutions to issues
- Coordinated activities amongst the different countries
- Initiated process improvements by means of file reviews and quality cell implementation
- Involved in nostro reconciliation by meeting standards of zero outstanding on a consistent basis
- Handled unutilized and unclaimed funds
- Exhibited expertise in resolution of ageing and pending by active negotiation between other banks and branches
- Handled queries pertaining to other departments with expertise
- Major activist in project involving merger of different country investigations and system change implementation for other countries
- Prepared reports and MIS data for review by Top Management
- Served as master data owner for account reconciliation system, including user administration as well as oversight for the monthly and quarterly process
- Subsidiary of Standard Chartered Bank London
Processor - Singapore Funds Transfer Payment Centre
Scope International Limited
10.2002 - 01.2003
- Company Overview: subsidiary of Standard Chartered Bank London
- Processing of customer applications requesting transfer of money to various beneficiaries within the specified time to both local banks as well as overseas banks
- Corresponding with the various banks for clarifications regarding customer applications
- Reporting of transactions of certain customers as required by the bank as a part of their Anti Money Laundering Project
- Process and repair around 3000 transactions on monthly basis
- All transactions are processed within the specified currency cut-offs without any compromise
- Helping the team with day to day reconciliation of the transactions done at the end of the day
- Maintain and update various databases of the department as per the broadcast messages received from SWIFT
- Have a good rapport with several SME's.(Subject Matter Experts)
- Subsidiary of Standard Chartered Bank London
Tele Marketing - Loans Department
Scope International Limited
02.2002 - 09.2002
- Company Overview: subsidiary of Standard Chartered Bank London
- Handling Phone Queries
- Maintaining the Status of Home Loans and Personal Loans
- Preparation of MIS reports
- Subsidiary of Standard Chartered Bank London
Education
B.COM -
Valliammal College For Women
Chennai01.2001
Higher Secondary(XII) - Commerce
Anna Adarsh Higher secondary school
Chennai01.1998
Skills
- Hogan
- SSR- SMART STREAM RECONCILIATION
- SWIFT MESSAGES
- MS APPLICATIONS
Accomplishments
- Chosen to train other departments, related to payments and investigations.
- Star award for the year 2004.
- Awarded the value Champ Award for Courageous and responsive in the year 2005.
- Awarded the Business Champ Team Award for People in the year 2006.
Personal Information
- Date of Birth: 05/19/81
- Marital Status: Married
Trainingsattended
- 3 months training on US Dollar Investigations.
- 1 month training on UK and European countries Investigations.
- 4 weeks training in Singapore for multi-currency payment investigations.
- 2 days a quality program on Out serve (Quality programmer).
- 2 days a quality program on enabling your achievement.
Languages
Malayalam
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Timeline
Team Leader for Hong Kong Investigations
Scope International Limited
01.2003 - 09.2008
Processor - Singapore Funds Transfer Payment Centre
Scope International Limited
10.2002 - 01.2003
Tele Marketing - Loans Department
Scope International Limited
02.2002 - 09.2002
B.COM -
Valliammal College For Women
Higher Secondary(XII) - Commerce
Anna Adarsh Higher secondary school
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