Padmaj Chopade
Team Leader | Operations
Pune
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
4027
4027
years of post-secondary education
Work History
Team Leader
Credence Resource Management
Pune
01.2025 - Current
- Maintained accurate records of customer payments and contact information, ensuring efficient collection processes.
- Provided exceptional customer service during all interactions, promoting positive brand image and fostering customer loyalty.
- Implemented effective time management strategies to prioritize high-value accounts, maximizing overall revenue collection.
- Promoted positive work culture by fostering open communication channels within the team environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Leader
Tech Mahindra Ltd.
Pune/Mumbai
04.2021 - 01.2025
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Debt Collector
Credence Resource Management
07.2019 - 03.2021
- Collected on delinquent accounts to reduce overdue balances.
- Documented customer payment interactions and account statuses for future reference.
- Collaborated with other departments to verify customer compliance with payment plans.
- Maintained consistently high success rate of collecting on overdue accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
Customer Service Representative
Tech Mahindra Business Services
05.2018 - 06.2019
- A Customer Service Advisor’s primary goal is to resolve all customer queries and ensure that customers are satisfied with the company’s service or products.
- Updating customer information in the company database.
- Providing information about new and existing products and services.
- Performing administrative tasks as assigned by the Supervisor.
Education
Bachelor Of Business Administration -
Bharati Vidya Peeth (waiting For Results)
PuneHSC - Commerce
S.S.P.M.S
SSC - Maharashtra State Board
St. Vincents High School Pune
Skills
- Performance improvement
- Complaint resolution
- Teamwork and collaboration
Timeline
Team Leader
Credence Resource Management
01.2025 - Current
Team Leader
Tech Mahindra Ltd.
04.2021 - 01.2025
Debt Collector
Credence Resource Management
07.2019 - 03.2021
Customer Service Representative
Tech Mahindra Business Services
05.2018 - 06.2019
Bachelor Of Business Administration -
Bharati Vidya Peeth (waiting For Results)
HSC - Commerce
S.S.P.M.S
SSC - Maharashtra State Board
St. Vincents High School Pune
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