Padmaja Akella
Hyderabad
Summary
Detail-oriented and analytical banking professional with over 7 years of experience in credit operations, regulatory compliance, transaction processing, risk assessment, and customer due diligence (CDD/EDD). Demonstrates strong expertise in KYC, AML, fraud prevention, and regulatory compliance, ensuring adherence to internal controls and external regulations. Skilled in managing large volumes of customer data, document verification, and maintaining data accuracy while supporting risk mitigation processes. Technically proficient in Finacle, LLPS, SQL, and MS Office tools (Excel, Word, PowerPoint, SharePoint) to improve process efficiency, reporting, and operational workflows. Adept at optimizing compliance procedures, mitigating risks, and delivering seamless customer and stakeholder experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate (Credit & Operations)
Bank of Baroda
04.2019 - Current
- Ensure KYC and AML compliance by adhering to CIP, CDD, EDD, and regulatory standards, maintaining accuracy in customer due diligence processes.
- Conduct comprehensive document review, risk assessments, credit appraisals, and transaction monitoring to mitigate fraud and operational risks.
- Maintain and update client records, ensuring data accuracy, privacy compliance, and alignment with regulatory requirements.
- Collaborate with middle-office teams to resolve KYC discrepancies and expedite case closures within defined SLAs.
- Act as a key point of contact for clients, managing documentation collection, query resolution, and ensuring smooth compliance onboarding.
Business Associate (Operations & Customer Service)
Vijaya Bank
10.2017 - 04.2019
- Managed daily transaction processing, cheque clearing, and cash handling with accuracy and compliance to bank procedures.
- Assisted customers with account services, fund transfers, loan-related transactions, and resolving service-related queries.
- Ensured adherence to regulatory compliance, internal controls, and audit requirements to support risk mitigation.
- Handled back-office operations, including KYC updates, client documentation, and maintaining data integrity.
Education
Master of Computer Applications (MCA) -
Andhra University
Andhra Pradesh01.2013
Bachelor of Science (B.Sc.) - Chemistry
Berhampur University
Odisha01.2010
Skills
- Banking Systems & Product Knowledge (Finacle, LLPS, AML Platforms)
- KYC/AML Compliance & Due Diligence Execution
- Risk Management & Regulatory Compliance
- Transaction monitoring expertise
- Analytical & Problem-Solving Skills
- Data-driven decision making
- Stakeholder & Client Relationship Management
- Data Analysis & SQL Proficiency for Process Optimization
- Technical Proficiency in MS Office Tools (Excel, Word, PowerPoint, SharePoint)
Certification
- Digital Banking, IIBF, 2023
- Prevention of Cyber Crimes & Fraud Management, IIBF, 2023
Languages
English
Telugu
Hindi
Kannada
Oriya
Timeline
Customer Service Associate (Credit & Operations)
Bank of Baroda
04.2019 - Current
Business Associate (Operations & Customer Service)
Vijaya Bank
10.2017 - 04.2019
Master of Computer Applications (MCA) -
Andhra University
Bachelor of Science (B.Sc.) - Chemistry
Berhampur University
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