Padmaja Kadam

Skilled software development professional, Production Support Executive bringing more than 10+ years in software design, development and integration, support using .NET Framework. Experienced technically, specialized in front and back end development, well versed in all the stages of web application development cycle using Agile methodologies. A keen strategist & thorough implementer with abilities in areas I worked, focusing on maximizing customer satisfaction, process compliance and quality.

Results-driven professional, well-versed in managing negotiations and building consensus among diverse groups. Known for ability to adapt to evolving situations and prioritize team collaboration for impactful results. Expertise in strategic planning and effective communication ensures reliable and consistent performance.

• Bank of America, Client Maintenance Tool (CMT), 08/01/18, 05/01/19, Software developer, As a Team member involved in Coding and testing of web services and UI modules., Involved in documenting unit test results., Providing SIT/UAT Support and fix SIT/UAT defects arising in MLQC., Involved in the project implementation and post production support., Involved in internal activities associated within the team apart from the business as usual deliverables., Retrofitting the custom code during product upgrade.
• MedMantra, HMS System, Apollo Hospital, Hyderabad and Cancer Institute, Chennai, 06/01/16, 02/01/17, Software developer, Responsible for Cross Browser Compatibility of MedMantra application., Co-ordinated with the client for every deployment and ensured right expectations are met., Resolved tickets raised by client/testing team in the tool in designated time, prepared reports., Analysis of SRS documents of Hyper, Payment gateway applications, headed Hyper development team.
• Price Waterhouse Coopers (PWC), Price Waterhouse Coopers (PWC) – Tax and IFS LoS (Line of Service), 02/01/13, 06/01/15, Production Support Executive, Directly interacted with client for resolving incidents on various Tax Applications., Development and maintenance of all technical documentation for critical applications., Involved in raising change requests and Problem Management, Build and deployment of deliverables., Maintained, monitored production system alerts, provided triage support for priority one and two system outage., Responded to client needs by evaluating requests via telephone at a rate of 30-40 calls per shift., Extensive Support on Tax Applications and involved in preparing SLA Reports., Responsible for the implementation of batch schedules. Perform job abend diagnosis and resolution., Involved in the designing of the security and auditing aspect of the application.
• TTL IT Q&O – Security, Tata TeleServices Limited, 06/01/12, 02/01/13, Supporter, Possess knowledgeable experience as a Web Application Security Operator, L2 Supporter for an application., L2 Support in SqlServer 2005, Security Operator of Web Applications using Appscan Tool., Paraos, to check manually the vulnerabilities reported by Appscan., SSLDigger, to assess for Strong SSL(Secured Socket Layer) Ciphers.
• IS LS&HC -HMS Products, Apollo Hospitals, Hyderabad, 09/01/11, 05/01/12, Software developer, Enhancements in various modules using 3-tier architecture in vb.net., Design, development, unit testing and writing stored procedures., Managing smooth implementation and testing of the application., Providing post-implementation, enhancement & maintenance application.
• Healthcare Medmantra India, Adyar Cancer Institute and Apollo Hospitals at Chennai, 06/01/10, 05/01/12, Software Tester, Client Supporter, Healthcare – developed Dynamic Assessment Form Generator in ASP.NET., Data transformation, Analyse and design of the master data for Billing, EMR, Laboratories and Registration modules., Lead System Testing and UAT phases before parallel run., Trained related users in modules of OPEMR, Laboratory, EMR and Registration modules., Production support for the Doctors, Laboratory, Registration and AT modules.
• TCS ILP Training, Bhuvaneswar, 12/01/09, 06/01/10, Trainee