Summary
Overview
Work History
Education
Skills
Certification
Software
Languages
References
Timeline
Generic
Padmaja Sudhakhar

Padmaja Sudhakhar

Chennai

Summary

Dynamic and strategic leader with extensive experience in providing shared services leadership both in India and globally. Proven track record of implementing “best in class” services with a strong emphasis on delivering professional advice and exceptional customer experiences. Skilled at fostering a culture where people are valued and trusted, ensuring that both clients and team members see me as a reliable partner. Known for upholding integrity and doing the right thing for the people I serve.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Shared Services Lead - HR

Petrofac
Chennai
12.2019 - Current
  • Global employee data management:
  • Spearheaded the establishments of the setting up of shared service center by transitioning the HR functional responsibilities for India, UK, and UAE to Chennai hub
  • Worked along with external service provider NGA in defining the process for UAE, India, and United Kingdom
  • Transitioned the value adding process from local HR Business Partners to the Shared Services team
  • Worked in Aberdeen setting up the Shared services process maps from Resourcing to Payroll with NGA (third party agency)
  • Worked in Sharjah on process audit and transitioned the value adding process from local Business partners to Shared Services team in Chennai
  • Set up and lead a team of 15 post transitioning of the activities to Chennai Hub
  • Validation of global employee data before payroll processing
  • Worked on the Global transfers with recruitment team and the Final Settlements team
  • Established and maintained key performance indicators (KPIs) related to continuous improvement, including those that demonstrate an optimal and achievable plan
  • Identify areas for improving the employee experience and work with key stakeholders to execute improvements
  • Key conduit for effective Knowledge Management
  • Build effective relationships with HR Shared Services Country Managers and Regional Leads
  • Review stakeholder survey feedback to improve services and support experience
  • Understanding and anticipating HR partners' needs by participating in reviews, projects and initiatives and translating that to the HRSS team

CLIENT MANAGER

SPI GLOBAL
Chennai
12.2013 - 09.2018
  • Manage and mentor associates as a function of performing client management activities and executing on client strategic initiatives.

HR Generalist (UK)

  • Worked in Aberdeen shadowing the HR process starting from Resourcing till exit interviews
  • Established the process for the UK offshore management team to handle mobilisation of personnel without any issues
  • Gained hands-on experience in Human Resources with a strong grounding in HR practices, processes, local policies, and leading project teams and/or direct reports
  • Supported the internal legal team
  • Managed holiday and absence records, ensuring accurate tracking and reporting
  • Processed new hire paperwork and coordinated induction sessions

HRIS

  • Assist with reports and data extraction when needed.

  • Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)
  • Protecting Data Privacy and promoting a zero-tolerance attitude to any breach of office security policies
  • Recommending solutions to process failings and contribute to the continuous improvement of processes
  • Assisted in the development of user documentation and provided ongoing support to HR and other departments
  • Created and maintained HR dashboards and reports, offering insights into key HR metrics and trends
  • Participated in system upgrades and enhancements, working closely with IT to test and deploy new features
  • Provided technical support to users, resolving issues related to system functionality and data discrepancies

Education

MASTER ENGLISH LITERATURE -

UNIVERSITY OF MADRAS

MASTERS DIPLOMA - JOURNALISM AND MASS COMMUNICATION

KOTHARI ACADEMY

Skills

  • Leadership: Successfully led and developed HR shared services
  • Process Optimization: Expert in streamlining procedures and implementing best practices
  • Employee Engagement: Strong at driving employee engagement and enhancing service delivery
  • Compliance: Ensured adherence to HR policies and regulations
  • Collaboration: Fostered cross-functional collaboration and built strong relationships with key stakeholders
  • Data Insights: Developed metrics and dashboards for reporting and continuous improvement
  • Technology Integration: Implemented technology advancements and automation in HR processes

Certification

GBS (DGBS) THE HACKETT INSTITUTE

Software

  • Oracle cloud Fusion - HCM
  • Oracle Talent module
  • Oracle Learn Module
  • Oracle Absence Management
  • Power BI
  • RPA Notifications

Languages

  • English, Tamil
  • Telugu

References

References available upon request.

Timeline

Shared Services Lead - HR

Petrofac
12.2019 - Current

CLIENT MANAGER

SPI GLOBAL
12.2013 - 09.2018

HR Generalist (UK)

HRIS

MASTER ENGLISH LITERATURE -

UNIVERSITY OF MADRAS

MASTERS DIPLOMA - JOURNALISM AND MASS COMMUNICATION

KOTHARI ACADEMY

Similar Profiles

CREATE PROFILE
Padmaja Sudhakhar