Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

PADMAJA MARATHE

Certified & Experienced Salesforce Administrator
Pune

Summary

Accomplished Technical Support Analyst with a proven track record at Salesforce, specializing in Sales and Service Cloud implementations and Salesforce administration. Demonstrated expertise in technical problem-solving and team collaboration, significantly enhancing system efficiency and user experience. Excelled in data analysis and quality assurance, ensuring optimal performance and security.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Support Analyst

Salesforce
09.2022 - Current
  • Strong experience in Sales and Service Cloud implementations
  • Assisted customers in building custom objects, complex fields, reports, validation rules, and flows
  • Resolved sandbox issues for external customers
  • Skilled in addressing Salesforce security, network, and infrastructure issues
  • Knowledgeable in Sales Cadence and email deliverability
  • Identified relationships for Salesforce custom objects, including lookup, junction, and master-detail relationships
  • Solid understanding of the Force.com technology stack, particularly SOQL
  • Hands-on experience with declarative features like validation rules, workflows, approval processes, and sharing rules for business process automation
  • Created page layouts and search layouts to organize fields, custom links, related lists, and other components
  • Worked extensively with Salesforce standard objects such as Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports, and Dashboards
  • Good understanding of Salesforce backend permissions and limits

Associate/Salesforce System Administrator

BMC Software
Pune
01.2020 - 08.2022
  • Salesforce Service Cloud Support
  • Created and organized page layouts, search layouts, custom links
  • Worked on Salesforce standard objects like Accounts, Contacts, Opportunities, etc

Education

B.E - Engineering

Vishwaniketan iMEET
Mumbai
01.2018

Diploma -

B.L Patil Polytechnic
01.2015

SSC -

J.C.M.M School
01.2012

Skills

  • Salesforce administration
  • Technical problem solving
  • Team collaboration
  • Analytical thinking
  • Data analysis
  • Quality assurance
  • Salesforce reports

Certification

  • Salesforce Administrator
  • Salesforce Advance Administrator
  • Salesforce Business Analysts
  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant
  • Salesforce Associate
  • Salesforce AI Associate
  • Salesforce Platform APP Builder
  • Salesforce AI Specialist

Accomplishments

  • Certified Salesforce professional with 5+ years of experience and Trailhead Ranger with 200 badges.
  • Multiple Appreciations from Business stakeholders
  • 2 Times Top Performer and Quarterly Award Winner

Timeline

Technical Support Analyst

Salesforce
09.2022 - Current

Associate/Salesforce System Administrator

BMC Software
01.2020 - 08.2022

B.E - Engineering

Vishwaniketan iMEET

Diploma -

B.L Patil Polytechnic

SSC -

J.C.M.M School

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PADMAJA MARATHECertified & Experienced Salesforce Administrator