Padmaksha Mukhopadhyay
Bengaluru
Summary
Dynamic Technical Support Engineer at Mphasis specializing in troubleshooting software and hardware issues. Demonstrated success in enhancing customer engagement and fostering cross-functional collaboration. Proficient in incident management and code implementation, leading to effective solutions and improved user satisfaction. Committed to leveraging evolving technologies for optimal performance and reliability.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Mphasis
Bengaluru
09.2023 - Current
- Troubleshooting Software Issues: Diagnose and resolve software-related problems for users
- Collaboration with Development Teams: Work with developers to report bugs or suggest improvements
- Customer Support and Communication: Handle user inquiries and provide timely responses to support requests
- Maintain clear and effective communication with users regarding issues and solutions
- Troubleshooting Hardware Issues: Diagnose and fix hardware malfunctions, such as failures in components like hard drives, RAM, or peripherals
- Conduct hardware tests to identify problems
- Ensure proper configuration and connectivity
- Connected to computer of client using remote link to install programs and applications
Education
Bachelor of Science - Computer Applications
Maulana Abul Kalam Azad University
Bolpur06.2023
High School Diploma -
Kendriya Vidyalaya
Birbhum05.2020
Skills
- Versatile in dynamic environments
- Strong interpersonal communication
- Cross-functional collaboration expertise
- Customer engagement
- Hardware troubleshooting
- Software troubleshooting
- Code implementation
- Analytical problem-solving
- Troubleshooting and diagnosis
- Incident management
- Customer relationship management
- Ticket management
Timeline
Technical Support Engineer
Mphasis
09.2023 - Current
Bachelor of Science - Computer Applications
Maulana Abul Kalam Azad University
High School Diploma -
Kendriya Vidyalaya
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