Padmanaban R
Information Technology Infrastructure
Chennai
Summary
IT Infrastructure and End-User Support professional with 7+ years of experience in enterprise IT operations, infrastructure management, and network support. Experienced in Active Directory administration, VPN technologies, Microsoft 365 support, LAN/WAN troubleshooting, and IT service management. Proven ability to lead support teams, ensure SLA compliance, resolve complex technical incidents, and maintain stable enterprise IT environments. Seeking a Site IT Operations Lead or IT Infrastructure role to drive operational excellence and reliable IT service delivery.
Overview
11
11
years of professional experience
4
4
Certifications
2
2
Languages
Work History
IT Infrastructure & End User Support
Getronics – Supporting Ford Global IT Business Centre
10.2021 - Current
- Provide enterprise IT infrastructure and end-user support for global Ford IT environments.
- Coordinate and guide a team of 20+ IT support members ensuring operational efficiency.
- Administer Active Directory including user account provisioning, access management, and group policies.
- Support VPN connectivity using Zscaler, Cisco AnyConnect, and RSA token authentication.
- Manage incident resolution through ServiceNow and Smart IT ensuring SLA compliance.
- Troubleshoot LAN/WAN connectivity, workstation issues, and enterprise application access.
- Perform root cause analysis and implement preventive actions for recurring issues.
- Collaborate with global infrastructure teams to maintain reliable IT operations.
Trainee – Production Engineer
Alp Consulting (Client: Air Liquide Healthcare)
05.2020 - 01.2021
- Supported ventilator manufacturing operations during high healthcare demand.
- Performed electronic board testing and calibration of ventilator systems.
- Implemented Kaizen initiatives and process improvements.
- Worked with ventilator modes VCV, PCV, PSV, SIMV, and PSIMV.
- Monitored production quality, rejection rates, and performance metrics.
Site Engineer – System Administration & Network Support
Inspace Technology
06.2016 - 08.2017
- Managed LAN infrastructure and VoIP networks across multiple client sites.
- Configured and maintained network switches and firewall devices.
- Deployed network infrastructure for new site setups.
- Troubleshot network connectivity and device failures.
- Maintained IT asset inventory and infrastructure documentation.
Hardware Engineer
Sir Ram Networks & Hardware
05.2015 - 06.2016
- Diagnosed and repaired computer hardware components and storage devices.
- Troubleshot HDD and SSD failures and performed system upgrades.
- Installed operating systems and provided system maintenance services.
Education
Bachelor of Technology - Information Technology
KCG College of Technology
Karapakkam, Chennai-600097 04.2001 -
Diploma - Computer Science
PSB Polytechnic College
Kelambakkam, India 04.2001 -
No Degree - High School
Govt Higher Secondary School
Velacheri, India 04.2001 -
Skills
IT Infrastructure Management
Active Directory Administration
LAN/WAN Network Support
VPN Technologies (Zscaler, Cisco AnyConnect, RSA Token)
VoIP Network Support
Microsoft 365 (O365) Administration
ServiceNow & Smart IT Ticketing Tools
Windows OS Administration
Power BI & MS Visio
Incident & Problem Management
SLA & KPI Management
Root Cause Analysis
Team Leadership & Stakeholder Management
Operating Systems: Windows OS Administration
Networking: LAN/WAN, VPN, VoIP Support, Network Troubleshooting
Infrastructure: Active Directory, Enterprise IT Support
Tools: Microsoft 365, ServiceNow, Smart IT, Power BI, MS Visio, MS Excel
Certification
CCNA – Cisco Certified Network Associate (Course Completed)
Timeline
Devopps
06-2026
VMware Fundamentals – Udemy
11-2024
CompTIA Security+ (SY0-601) – Udemy
02-2023
IT Infrastructure & End User Support
Getronics – Supporting Ford Global IT Business Centre
10.2021 - Current
CCNA – Cisco Certified Network Associate (Course Completed)
05-2021
Trainee – Production Engineer
Alp Consulting (Client: Air Liquide Healthcare)
05.2020 - 01.2021
Site Engineer – System Administration & Network Support
Inspace Technology
06.2016 - 08.2017
Hardware Engineer
Sir Ram Networks & Hardware
05.2015 - 06.2016
Bachelor of Technology - Information Technology
KCG College of Technology
04.2001 -
Diploma - Computer Science
PSB Polytechnic College
04.2001 -
No Degree - High School
Govt Higher Secondary School
04.2001 -
Leadership & Professional Strengths
- ITIL-based service management practices
- Team leadership and coordination
- Strategic problem solving
- Strong analytical and troubleshooting ability
- Client and stakeholder management
- Excellent communication skills