padmanabhan Janardhanan

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Translated functional and technical business requirements into comprehensive business designs and documented output in well-developed business specifications.
• Designed mock-ups, flowcharts and data flow diagrams, presenting process execution steps.
• Produced business requirements, master story list, sprint planning and design documents.
• Performed critical analysis on information consolidated from multiple sources, identified and resolved conflicts and broke down high-level information into detailed workable requirements.
• Performed gap analysis to identify areas of improvement.

• Collaborated with stakeholders to define project objectives and criteria.
• Worked effectively with multiple Scrum teams both internally and off-shore.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.

• Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Monitored and verified suspicious activity on customer accounts.
Executed wire transfers, stop payments and account transfers.
• Processed various transactions (Cash transactions, High Value clearing cheque, Demand Drafts) with accuracy and according to bank standards and legal requirements.
• Performed reconciliation of unclaimed accounts, Daily reports (AUTO LIMEX, MICR LIMEX, ECS LIMEX, HIGH VALUE LIMEX, on daily basis as per standard practices followed.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Worked with Sales team and managers to meet wide range of customer needs.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Reconciled daily totals to maintain balanced and compliant ledgers.
Led cashiers and associates in providing thoughtful customer service.
• Managed staffing levels to provide optimal support for cash register operations.
• Maintained up-to-date knowledge of product and service changes.
Promoted bank's products and services by consistently cross-selling to customers.
• Established rapport with new clients to increase satisfaction and loyalty