PADMANABHAN RAMASAMY

Results-driven Head of Operations with expertise in asset management, project engineering, equipment, general administration, and facilities. Over 30 years of experience overseeing 20 million sq. ft. of high-rise commercial IT/ITES buildings in Southern India. Skilled in operations management, project and production management, property and facility management, MEP services, housekeeping, safety, horticulture, procurement and maintenance, vendor relations, liaison with statutory body, and sustainability initiatives. Proven track record of achieving operational excellence, enhancing tenant satisfaction, and implementing cost-effective building management strategies. A strong leader with exceptional analytical, negotiation, and problem-solving skills. Seeking a challenging role with a reputable organization to leverage extensive experience and drive continued success.

Extensive Experience and Leadership

· Over 30 years of experience in Real Estate and Workplace Services Business, specializing in project management, engineering maintenance, facilities, statutory compliance, and infrastructure management.

· Currently managing India’s largest campus portfolio, covering over 20 million sq. ft. across Hyderabad, Chennai, and Bangalore, with 120+ clients and over 100,000 employees.

Strategic Property and Facility Management

· Comprehensive property management for IT/ITES commercial buildings, including operations, maintenance, and infrastructure services.

· Expertise in handling large-scale transitions (HOTO) for over 10 million sq. ft. of property assets in collaboration with relevant stakeholders.

Operational Excellence and Financial Management

· Proficient in planning, forecasting, and budgeting for operational and capital expenditures.

· Experienced in driving organizational P&L, achieving cost savings, and optimizing processes to improve operational efficiency.

Team Leadership and Stakeholder Engagement

· Heading a team of 2500+ professionals across various verticals, including MEP, soft services, safety, procurement, finance, and customer relations.

· Adept at liaising with internal and external stakeholders, including regulatory bodies, architects, sales teams, and legal departments, ensuring smooth business operations.

· Conducting various Events for client engagements

Sustainability and Compliance

· Skilled in implementing green building initiatives, supporting LEED certification, and setting targets for GRESB, ESG reporting, and energy optimization.

· Ensure compliance with OH&S standards, local labour laws, pollution control board regulations, fire and explosive safety, and electrical standards.

Project Management and Process Improvement

· Delivered fit-out projects spanning 1 million sq. ft., improving asset lifecycle and optimizing expenses through innovative practices.

· Managed day-to-day operations for over 20 million sq. ft. of property, improving space utilization and lifecycle management.

Client Relationship and Crisis Management

· Proficient in managing escalations, developing contingency plans, and ensuring business continuity (BCP).

· Regularly engage with clients and stakeholders for operational reviews, performance enhancements, and safety protocol improvements.

Operational Specializations

· Payment and recovery of utility bills, managing AMC contracts, and defining SLAs for vendors and suppliers.

· Coordination for cafeteria, external property, and travel management, with a focus on cost-effective vendor selection.

Achievements

· Established and implemented the highest safety protocols, achieving international certifications like BSC 5-Star Rating and OHSAS compliance.

· Successfully enhanced asset performance after conducting Life cycle assessment, reduced business risks, and achieved energy optimization across large facilities.

· Delivered significant cost savings and process improvements in various services, increasing organizational value.

. Engineering Management

Led the engineering department supporting services for 100,000+ employees, maintaining critical infrastructure assets, including:

o Power Systems: 60MW/33KV substation, 100+ transformers (1000-2500KVA), and 150+ D.G. sets (1000-2000 KVA).

o HVAC: 30TR-700TR chillers, BMS, and energy optimization systems.

o Utilities: RO plants, pump houses, fire hydrants, Elevators, Escalators sewage treatment plants, and electrical distribution systems.

o Safety Systems: Fire alarms, public address systems, and vertical transport systems.

o CCTV: Command centre managing over 500 IP-based cameras with NVR technology.

· Developed and implemented 52-week preventive maintenance schedules for all engineering equipment.

· Negotiated and finalized contracts for engineering asset maintenance, including SLA formulation for vendors.

· Established in-house calibration facilities and implemented energy-efficient systems such as LED lighting and HVAC optimization.

· Conducted safety training, implemented lock-out tag-out procedures, and upgraded critical equipment safety protocols.

2. Project Management

· Directed large-scale project transitions, including design, BOQ preparation, vendor evaluation, and execution.

· Delivered projects worth over 1 million sq. ft., ensuring timelines, budget adherence, and process improvements and Handling transitions of commercial building more than 10 Mn sqft .

· Oversaw safety measures for fit-outs and campus-wide projects, gathering feedback for continuous improvement.

· Conducted milestone tracking and periodic reviews for all ongoing initiatives.

3. Safety Systems and Soft Services

· Planned and executed fire drills biannually for all clients, ensuring safety compliance across the campus.

· Managed crisis and business continuity planning (BCP) to mitigate risks.

· Oversaw administrative activities, including housekeeping, horticulture, traffic, and parking management for 70,000 vehicles daily.

· Optimized resources through automation and cost-saving measures, enhancing housekeeping and security operations.

4. MIS and Reporting

· Collected and analyzed monthly reports on asset status, breakdown history, PPM schedules, vendor performance, utility consumption, and financial data.

· Identified and mitigated process gaps through incident reporting and corrective actions.

· Prepared statutory compliance trackers, project updates, and quarterly business reviews for senior management.

5. Supply Chain Management

· Established reliable vendor bases, implemented rate contracts, and introduced just-in-time delivery to reduce storage costs.

· Oversaw inventory and material distribution while optimizing procurement costs and storage efficiency.

6. Compliance and Liaison

· Liaised with government agencies (Pollution Control Board, Electricity Board, Fire & Explosives) for compliance, license renewals, and approvals.

· Ensured adherence to statutory obligations and business formalities for waste disposal, electricity, and water supply.

7. Vendor Management

· Reviewed vendor performance and set objectives for continuous improvement.

· Ensured SLA compliance and statutory adherence among vendors and contractors.

· Conducted safety training and team development programs to enhance service delivery standards.

8. Financial Management

· Conducted financial reviews, including outstanding revenue recovery, P&L assessments, and budget adherence.

· Explored opportunities for additional revenue streams and optimized operational expenses.

· Monitored CAM recovery and ensured timely renewal of agreements.

9.Achievements

· Cost Efficiency: Achieved significant cost savings through strategic vendor negotiations and operational process improvements.

· Handling Engineering Audits :Delivered seamless engineering support during audits, including US-FDA, while maintaining comprehensive documentation.

· Enhance Safety Standard : Spearheaded campus-wide safety protocols, achieving international certifications like BSC 5-Star Rating and OHSAS compliance.

· Energy Efficiency: Reduced electricity costs significantly across multiple assignments through tariff restructuring, LED implementation, and system optimization.

· Client-Centric Initiatives: Improved customer relations and satisfaction through effective space and resource utilization, infrastructure enhancements, and efficient problem resolution.

· Technology Integration: Developed and deployed tools like MIS software and service request systems for streamlined operations.

· Training & Development: Spearheaded training programs for team members and vendors, promoting safety, efficiency, and compliance.

10.Personal Attributes:

· Visionary Leadership: Consistently delivered on strategic initiatives to enhance operational excellence and customer satisfaction.

· Technical Acumen: Proficient in a wide range of IT and engineering tools including AutoCAD, Java, Oracle, and MS Office.

· Continuous Improvement: Driving innovation through project reviews, stakeholder feedback, and continual enhancements.

• K Raheja Corp, Hyderabad, AVP- Regional Cluster Head Property Management, 09/13 - Present
• Genpact India Limited, Hyderabad, Senior Management Consultant, 08/10 - 09/13
• EXL Service.com (I) Pvt Ltd, Noida, Manager Engineering, 11/09 - 07/10
• WNS Global Services, Chennai, Assistant Manager, 03/06 - 11/09
• Integrated Property Management & Services Ltd, Hyderabad, Chief Engineer, 09/04 - 03/06
• Aurobindo PharmD Limited, Hyderabad, Assistant Manager, 01/03 - 09/04
• Transcontinental Tobacco India Pvt Ltd, Guntur, Maintenance Engineer, 03/97 - 01/03
• Seahorse Industries Ltd, Trichy, Production Engineer, 10/95 - 03/97
• Sifa Sanfra System Ltd, Mumbai, Trainee Engineer, 06/94 - 09/95

• Strategic & Analytical Skills
• Leadership & Team Relations & Engagement
• Training and Development for entire team
• High CSAT
• Mentoring, Employee & Client Grievances
• Remotely Handling Multi Site (Hyderabad & Chennai)
• Self Driven
• Liaisons with Various department

• Date of Birth: 06/04/73
• Marital Status: Married

The State 41st Rank in S.S.L.C during the year of 1988.