Padma Pooshan Kannan
Salem
Summary
Dynamic leader with a proven track record at EXL Service, adept in financial reporting and Power BI, enhancing reporting efficiency by 25%. Excelled in team development and cross-functional collaboration, driving strategic decisions and operational improvements. Expertise in SAP Administration and fostering team growth showcases a blend of technical proficiency and leadership excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
EXL Service
Bengaluru
12.2020 - Current
- Financial Reporting & Analysis: Led the preparation of comprehensive financial reports, including variance analysis, P&L statements, and budgeting forecasts, to support strategic decision-making. Ensured timely and accurate delivery of financial data to stakeholders, aiding in operational and financial planning
- Power BI & Data Visualization: Utilized Power BI to create dynamic dashboards and real-time reporting solutions, enabling executives to monitor financial performance and key metrics effectively. Streamlined reporting processes and improved data accessibility for decision-makers
- Process Optimization: Spearheaded process improvements within financial operations, reducing manual effort and increasing reporting efficiency by 25%. Introduced automation and standardized workflows to eliminate inefficiencies and enhance operational speed and accuracy
- Team Leadership & Development: Managed and mentored a team of financial analysts, providing guidance, feedback, and support for professional growth. Conducted training sessions to ensure the team was well-equipped with the necessary tools and knowledge to meet business goals
- Cross-Functional Collaboration: Collaborated with various departments, including operations and management, to align financial strategies with business objectives. Provided data-driven insights that influenced key business decisions and operational adjustments
- Stakeholder Communication & Reporting: Delivered regular financial updates and analysis to senior management, offering actionable insights and recommendations for performance improvements. Acted as a key point of contact between finance and other business units to ensure alignment with financial objectives
Team Leader
Firstsource
01.2020 - 12.2020
- Team Management & Task Allocation: Managed a team of 15 support specialists, overseeing daily task allocation through a ticketing system
- Prioritized tickets based on urgency and business impact to ensure timely resolution of issues
- Issue Resolution & Troubleshooting: Actively assisted the team in solving complex technical issues, leveraging deep product knowledge and troubleshooting skills
- Provided guidance and mentorship on difficult cases to enhance team capability and performance
- Best Practices & Process Improvement: Shared best practices with the team to improve problem-solving efficiency and ensure high-quality service delivery
- Regularly identified opportunities for process improvements, streamlining workflows to reduce resolution time
- Client Communication & Stakeholder Management: Led weekly client calls to provide updates on issue resolution progress, address concerns, and ensure client satisfaction
- Managed client expectations and ensured alignment with service-level agreements (SLAs)
- Daily Standup & Team Collaboration: Conducted daily standup meetings with the team to review priorities, discuss challenges, and ensure alignment on tasks
- Fostered a collaborative environment where team members could share knowledge and support one another
- Feedback & Performance Management: Provided regular feedback to team members, recognizing high performers and implementing corrective actions when necessary
- Focused on continuous skill development and maintaining high morale within the team
Technical Lead
Infosys
07.2013 - 10.2019
- Team Leadership & Task Management: Led a team of 20 technical specialists, assigning daily tasks through a ticketing tool, ensuring efficient task distribution and prioritization based on urgency and business needs
- Coordinated the team’s workflow and supported them in managing high-priority incidents
- Incident Management & Resolution: Managed and resolved technical incidents related to SAP data, access issues, and report visibility
- Guided the team through complex technical challenges, ensuring incidents were handled within SLA requirements
- Utilized SAP BO, IAM, and ART tools to troubleshoot and resolve user-reported issues
- Client Communication & Stakeholder Management: Facilitated weekly client calls to provide updates on incident resolution, gather feedback, and ensure client satisfaction
- Managed client expectations effectively, ensuring timely resolution of technical issues and fostering positive relationships with key stakeholders
- Process Improvement & Best Practices: Shared industry best practices with the team to improve incident resolution processes and enhance service delivery
- Identified areas for process improvement and implemented changes that improved response times, issue resolution efficiency, and customer satisfaction
- Daily Standups & Team Collaboration: Conducted daily standup meetings to discuss task progress, address challenges, and align team efforts on priority incidents
- Encouraged collaboration and knowledge sharing within the team to improve technical expertise and problem-solving capabilities
- Feedback & Performance Management: Provided regular feedback to team members to support skill development and ensure continuous improvement
- Recognized high performers and provided constructive feedback to enhance overall team performance
- Implemented training initiatives to fill knowledge gaps and ensure team members were equipped to handle complex incidents
Education
B.Sc - Computer Technology
Anna University
Tamilnadu01.2012
12th - Maths,Science
CSI Higher Secondary School
Tamil Nadu01.2009
10th - English,Maths,Science
St.Paul's Higher Secondary School
Tamil Nadu01.2007
Skills
- Power BI
- Data Visualization
- Financial Reporting
- Data Reporting
- Month End Reporting
- Record To Report
- Management Reporting
- Application Support
- SAP Administration
- SAP BO
- HANA
- Advance Excel
- Technical Support
Certification
- VB.NET
- Green Belt
- Yellow Belt
- Certified Transaction monitor
Languages
- Tamil
- English
- Hindi
- Kannada
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Assistant Manager
EXL Service
12.2020 - Current
Team Leader
Firstsource
01.2020 - 12.2020
Technical Lead
Infosys
07.2013 - 10.2019
- VB.NET
- Green Belt
- Yellow Belt
- Certified Transaction monitor
B.Sc - Computer Technology
Anna University
12th - Maths,Science
CSI Higher Secondary School
10th - English,Maths,Science
St.Paul's Higher Secondary School
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