PADMAPRIYA JAYACHANDHIRAN
SENIOR CUSTOMER SERVICE AGENT
No.16,Vanniyar Street, Porur
Summary
As a Ground Staff, experienced in ensuring the safe and efficient operations of airline services, leveraged my skills in customer service, safety compliance, and teamwork to contribute to the success.
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Languages
Work History
SR CSA (Senior Customer Service Agent)
BIRD AIRPORT SERVICE CHENNAI PVT LTD
10.2023 - Current
- Greeting and assisted all customers
- Providing flight arrival and departure information, and answered general inquiries to the respected customers.
- Routinely greeting passengers and handled processing procedures
Preparing daily reports of customer activity. - Tracking & updating flight arrivals and departures and posted related information online.
- Made regular announcements concerning flight arrivals and departures
- Worked to address customer service issues and sought positive resolutions
- Responding to customer inquiries in person, online and on the phone
CSA (Customer Service Agent)
AI Airport Services Limited
01.2021 - 08.2021
CSA (Customer Service Agent II)
Bhadra International India P Ltd
01.2017 - 12.2020
CSA (Customer Service Agent)
SE Aerospace One
10.2015 - 07.2016
Education
Bachelor of Arts - History
Alagappa University
Karaikudi, India 04.2001 -
Professional Airport Management and Customer Care -
APTECH Aviation And Hospitality Academy
Chennai, India 04.2001 -
HSC -
Private
Chennai, India 04.2001 -
SSLC -
Government Higher Secondary School
Chennai, India03-2007
Skills
Operating Systems: Windows 7, Vista, XP
Package: Tally, MS Word, MS Excel, PowerPoint, AutoCAD
Software tool: ALTEA AMADEUS
Certification
PCP Computer Course (TALLY 9)
Timeline
SR CSA (Senior Customer Service Agent)
BIRD AIRPORT SERVICE CHENNAI PVT LTD
10.2023 - Current
CSA (Customer Service Agent)
AI Airport Services Limited
01.2021 - 08.2021
CSA (Customer Service Agent II)
Bhadra International India P Ltd
01.2017 - 12.2020
CSA (Customer Service Agent)
SE Aerospace One
10.2015 - 07.2016
Bachelor of Arts - History
Alagappa University
04.2001 -
Professional Airport Management and Customer Care -
APTECH Aviation And Hospitality Academy
04.2001 -
HSC -
Private
04.2001 -
SSLC -
Government Higher Secondary School
DECLARATION
The above information which I have given is true and fair, I will give best while presenting my work.