Padmaraj Jagannathan
Chennai
Summary
To be a part of an organization that provides me with an opportunity to update my knowledge and skills in accordance with the latest trends, thereby working dynamically towards the growth of the organization.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
System Analyst - Integrations
Syntax Systems India Pvt Ltd.
11.2024 - Current
- An Oracle Analytics Cloud Certified Professional with Progressive experience with ITSM and IMS Change management, Incident management in Oracle Fusion Middleware, Administration of Oracle Business Intelligence – OBIEE, Oracle Analytics Server – OAS, OAC - Oracle Analytics Cloud, Fusion Middleware, Data Visualization and Data Virtualization solutions, ETL monitoring tools DAC and ODI.
- Administered OBIEE, OAS, and ETL systems
- Administered OBIEE and OAS across multiple clients to ensure optimal performance and reliability.
- OBIA Administration
- Handling Single Node and Cluster Component Architecture
- Monitoring and Administrating ETL jobs in ODI and DAC Client tool
- Managing and Administrating ETL schedules in BIACM
- Security Patch rollouts – Applying CPU vulnerability patches released by vendor for OBIEE, OAS and 19C Database
- Being vigilant on addressing the alerts monitoring tasks
- Implementing SSO solutions with Oracle Access Manager, Oracle Internet Directory, Oracle Identity Manager.
- RPD Deployments and OBI Admin tool
- Handled P1 incidents and provided swift resolutions within the turnaround time.
- Managed change and incident management tasks in both non-prod and prod environments for various clients, ensuring seamless transitions and minimal disruption.
- Employed multiple tools for work management
- ICINGA – for application processes and services monitoring and managing server downtimes
- CyberArk – for accessing all the OBIEE, OAS and OBIA applications deployed on Linux servers
- Asset Manager – client repository
- Service NOW – Incident management, Catalog management and change management
- Windows server client machines – monitoring ETLs jobs on DAC and ODI
Associate Systems Engineer
Fidelity Investment India Pvt Ltd.
12.2017 - 10.2024
- Over 6+ years of progressive experience with ITSM and IMS with 2 years of initial experience in IT service desk role and 4.8 years of experience in Oracle and Tableau Administration. Implementation of Oracle Business Intelligence – OBIEE, Oracle Analytics Server – OAS, Fusion Middleware, Data Visualization and Data Virtualization solutions. Installing, Configuring and Administration of Data Visualization Product Suites like Tableau Server.
- Served as IT Service Desk Technician from December 2017 to July 2019
- Responsibilities:
- Expertise in giving Level II technical assistance for employees and external clients of Fidelity Investments Internal Tools and Applications.
- Troubleshooting Microsoft Operating Systems, Microsoft Office applications, Macintosh, iPhone & iPads, Outlook Web Access, BYOD and VPN(PULSE).
- Identified database issues and outages, reported to support teams, and ensured timely incident resolution.
- Following work metrics through Genesys and Amazon Web Connect on handling client calls.
- Ticketing tool: Working with ServiceNow for Incident Management and Service requests.
- Troubleshooting is done by live interactions with clients through phone calls and Remote Access using SupportSoft tool.
- Job role II: OBIEE and Tableau Administrator (July 2019 to October 2024)
- Managed OBIEE projects and administration
- Roles & Responsibilities:
- Experience in leading and managing multiple OBIEE 11g, 12c and OAS projects
- Knowledge of OBIEE Architecture and Administration
- Knowledge on Linux RHEL 7 and RHEL8 administration on navigation Shell commands
- Install Oracle Fusion Middleware products on Linux platforms.
- Install multiple standalone/cluster OBIEE 12c environments on Linux.
- Successfully implemented multiple OBIEE 12c projects and upgrade projects.
- Successfully implemented multiple OAS 6.4 and OAS 7.0 upgrade projects
- Worked extensively on OBIEE Administration, OBIEE Report performance tuning.
- Patch rollouts – quarterly Weblogic security patch release by vendor, Vulnerability patch releases as an whenever required , Oracle HTTP server (OHS) patch rollouts
- Backup and DR strategies
- RPD deployments through backend
- Implementation Authentication configurations in OBIEE and OAS
- Authorization DB configurations for Users and Groups in OBIEE and OAS.
- Single SignOn configurations
- Worked on configuring snowflake odbc on OBIEE and OAS environments.
- Worked on OAS 2024 certification.
- Experience in full project life cycle - requirements, design, development, testing, deployment, and training.
- Expert in troubleshooting and resolving issues. Worked extensively with Oracle Support and other software support teams.
- Mentored developers, trained users and conducted workshops.
- Performed Tableau administration and support
- Roles & Responsibilities:
- Administered Data Visualization Product Suites, including installing and configuring Tableau Server.
- Server architecture and solutions to troubleshoot performance, scheduling and server related issues.
- Designs, creates, and maintains a platform-wide, re-useable data extract layer within Tableau Server.
- Advanced performance tuning skills, ability to automate tasks for backup.
- Setup and configuration of Tableau server in various environments and use Tableau CMD and Tableau admin tools to configure the server according to best practices.
- Monitored Tableau server performance and maintained application status for over 12,000 users across 40+ sites.
- Size, design, prove, and deliver a viable disaster recovery plan for Tableau and works with vendor product management to determine, validate, and implement a long-term strategy for Tableau.
- I perform the application health checks as part of daily activities and handling the authentication and authorization in Tableau Server.
- Managing the extract refresh Scheduled tasks, security administration, troubleshooting, performance tuning, and general systems maintenance.
- Created and monitored Tableau data extracts and addressed production issues to ensure data availability.
- Administer and support a multi-tier Tableau infrastructure including upgrade analysis and planning, security administration, release management, troubleshooting, performance tuning, and general systems maintenance.
- Creating users, groups, projects, sites on tableau server and Involving in Tableau deployments during the monthly production releases and post release support
- Backup, data recovery and service restoration management & Incident, change, problem, and service outage management.
- Configuring the tableau server for alerts which is for system health and low disk space and monitoring the disk usage.
- Managed IBI Webfocus administration and support
- Roles & Responsibilities:
- Worked on Information builder administration and troubleshooting.
- Performing changes as requested by application team.
- Tasks for the components involved like IHS, WAS, Report caster and Reporting server.
Technical Support Engineer
CSS CORP
04.2016 - 09.2017
- Job Role:
- To Provide technical support for SOHO Networking devices like Routers, Switches and Repeaters
- Responsibilities:
- During my working period, I have resolved many technical issues for the customer to learn myself to improve my knowledge.
- Resolved various technical issues for customers, enhancing personal knowledge and troubleshooting skills.
- I have handled different types of customers every day. I have troubleshot other third-party devices such as printers and Xbox, Blu-ray player in Network configurations and Port forwarding.
- Adhered to Avaya metrics for client call handling, ensuring compliance with break duration and staffing time.
- Working tool: Sales force – For maintaining customers' records daily.
- Troubleshooting is done by live interactions with clients through phone calls and Remote Access using Cisco WebEx.
Education
B.C.A. - Computer Applications
Tagore College of Arts & Science
Chennai04-2015
Skills
- Basic shell scripting proficiency
- Oracle products
- Software tools
- Monitoring and management tools
Interests
Hobbies: Biking, listening to Music, Handcrafts and Quilling Arts
Accomplishments
- Recognitions from customer and management feedback survey on critical tasks and incident managements.
- Rewards and Recognition on leading my team in completing projects like OHS patching and Oracle Quarterly release security patching certification.
- Resolving undocumented issues with customer application and creating Knowledge base to help upcoming agents.
- Got a best appreciation and customer feedback survey.
- Resolving undocumented issues with customer laptop and creating Knowledge base to help upcoming agents.
- Best performer of the month award.
- For teamwork we received best team performance award in 2 quarters.
Certification
Oracle Analytics Cloud 2025 Professional 1Z0-1041-25
PERSONAL DETAILS
- Father’s Name: JAGANNATHAN KRISHNAN
- Mother’s Name: MEGALA JAGANNATHAN
- Date of Birth: 19 July 1995
- Sex: Male
- Marital Status: Married
- Nationality: Indian
PERSONAL STRENGTHS
- Practical attitude with positive thinking.
- Have good communication and aptitude skills.
- Team Player and have leadership Skills.
- Interpersonal Skills.
- Quick learner and ready to adapt new technologies.
DECLARATION
I hereby declare that the above information and details provided by me are correct to the best of my knowledge Date: Place: Padmaraj Jagannathan
Timeline
System Analyst - Integrations
Syntax Systems India Pvt Ltd.
11.2024 - Current
Associate Systems Engineer
Fidelity Investment India Pvt Ltd.
12.2017 - 10.2024
Technical Support Engineer
CSS CORP
04.2016 - 09.2017
B.C.A. - Computer Applications
Tagore College of Arts & Science