Summary
Skills
Work History
Interests
Websites
Additional Information
Overview
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Madhumita S

Madhumita S

SW/App/Cloud Technical Support Analyst
Bengaluru,KARNATAKA

Summary

Skilled Technical Support Engineer, Proficient in user support and root cause analysis, with advanced IT operations knowledge and a commitment to resolving issues from start to finish. Effective in both remote and desk-side environments, with a proven ability to enhance ticket response by collaborating with vendors, colleagues, and external resources. Known for delivering top-tier support by integrating personal expertise with a strong network of professional relationships.

Skills

Operating systems (Windows, macOS) Software Troubleshooting Network Configuration VPN, Firewall management Software diagnosis, Application installations Active Directory Remote Support Tools(eg,Jabber, Finesse, LMI, Quick Assist, SCCM, Remote Desktop Connection) Ticketing Tools (eg, Rave, SNOW, Redemption Support Tool, Key Info Tool) Scripting (eg,PowerShell, Kusto)

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Work History

SW/App/Cloud Tech Support Associate

MICROSOFT
Bangalore, KARNATAKA
07.2022 - 06.2023

SW/App/Cloud Tech Support Associate

Accenture
Bangalore, KARNATAKA
03.2020 - 07.2022

Interests

Air Rifle Shooting

Swimming

Playing Cricket Occasionally

Occasional Cooking

Websites

Additional Information

Professional Attributes

Excellent verbal and written communication skills with Email etiquette.

Good problem solving and analytical skills.

Excellent customer service skills.

24/7 roster.

Weekly offs based on roster. Good to have ITIL.

Overview

3
3
years of professional experience

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Madhumita SSW/App/Cloud Technical Support Analyst