Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Padmashri Ramkumar

Chennai
Padmashri Ramkumar

Summary

A dedicated software developer with over 7 years of experience, specializing in Spring Boot and Ruby on Rails. Proven ability to quickly learn and adapt to new programming languages and technologies. Committed to delivering high-quality code and effective solutions.

Overview

7
years of professional experience
2
Languages

Work History

Freshworks

Lead Software Developer
04.2023 - Current

Job overview

  • Freshbots' product offered customers many varieties of bots. As a lead, I formulated a plan for bringing them all to the latest offering in order to achieve maintainability.
  • Analyzed and created a solution for unifying them. Documented the solution and approach.
  • I closely worked with the architect whenever required.
  • Collaborated with multiple teams to form solutions.
  • Created tasks following the Agile model, and worked on them with the team.
  • Worked on the APIs and related tasks in an efficient manner.
  • Created a migration script.
  • Documented and automated the validations to perform before and after the migration.
  • Reviewed others' code for having a maintainable, reusable, clean code base.
  • Supported end-to-end testing.
  • Collected data for customer cohort identification, and dedicatedly performed customer migration with close monitoring, and resolved the issues in migration then and there.
  • Closely worked with TPMs and EMs for tracking the progress.
  • Documented all the details of the Unified Bot Builder.
  • Mentored graduate trainee for WooCommerce integration EPIC. Its multi-product integration feature.
  • Proactively involved, and solved production escalated issues.
  • Maternity break
  • Focused on bug fixing and enhancing the Knowledge Base learning experience. Led POC for AI-agent bot custom actions, transitioning swiftly from analysis to production. Developed the Auto QA feature for AI agent testing.
  • Managed a team of 20 for the Email Bot project, adapting swiftly from Java Spring Boot to Ruby on Rails. Delivered major epics, and contributed cross-functionally. Managed Email Bot milestones from private to public beta, resolving legacy issues. Developed a Baikal dashboard for adoption metrics, and enhanced the M3 Admin with new automation rules.
  • Recognized in a hackathon for voice bot innovation.
  • Faced challenges such as cost analysis discrepancies for the Freddy AI Agent, and negotiated integration exceptions to prevent delays. Addressed critical customer issues, such as bot widget errors, for Fraser.
  • Improved squad velocity through strategic planning and combined stand-ups. Managed EmailBot SWAT, and supported QA task allocation. Recognized for outstanding performance and planned growth by resolving tech debts and enhancing cross-team collaboration.
  • April 2023 to June 2023:
  • June 2023 - February 2024:
  • March 2024 - December 2024:
  • January 2025 to June 2025:

Freshworks

Senior Software Developer
06.2020 - 03.2023

Job overview

  • Worked on revamping one of the oldest module of the freshdesk product.
  • Have gone through the existing code completely and documented all the functionality.
  • Worked with PM and Designers to revamp the UI design.
  • Have been recognised in below categories several number of times Agility with Accountability Ownership TeamWork(Happy Work Environment) True Friend of Customer.
  • Worked on creating user stories, tech stories and groomed them with the team.
  • Acted as a pseudo-tech lead with minimal involvement of tech-lead.
  • Reviewed the code for ensuring the quality.
  • Worked on solving many customer reported issues.
  • Identified bugs and have worked on resolving numerous bugs.
  • Have involved in I2Ps and have provided solutions.
  • Designed APIs and DB schemas effectively and guided the team.
  • To improve my learning curve grabbed the opportunity to move from one product to another.
  • Learned Spring Boot quickly and started contributing to that code base.
  • Worked on Shopify Integration.
  • Involved in I2P, worked closely with architect and designed API, DB.
  • Given KTs to the team members.
  • Closely worked with PM and Designers.
  • As squad lead(Scrum master) of 7 members organized team standup, planning, grooming, retro.
  • Have been team lead of ~14 members , conducted standup and reported the manager.
  • Cleared the blockers.
  • Have worked on stack issues, deployment, on-call etc.
  • Analyzed the set of customer issues , worked on patterns and developed solution for the bugs which reduced manual efforts to greater extent.
  • Have ensure me and my team develops quality code with 100% code coverage.
  • Have taken more than 10 interviews.

Freshworks

Software Developer
06.2018 - 05.2020

Job overview

  • Learned Ruby on Rails and onboarded swiftly to the product code base.
  • Worked on enormous L2s(customer reported issues), fixed n number of bugs with quality.
  • Worked on exclusive customer specific requests and have solved it.
  • Started working on new feature HelpWidget.
  • Participated in grooming, planning.
  • Initially started designing DB schema and APIs and validated it with Tech Lead and team members.
  • Worked on both Frontend and Backend User stories.
  • Helped team whenever they are stuck on something.
  • Worked on many AWS services.
  • Started involving in I2P and guided team.
  • Proactively involved and solved issues.

ZOHO Corporation

Intern

Job overview

  • Developed below web applications User Management Online Test Management

Education

Sastra University

B.Tech from Computer Science Engineering
05.2018

Skills

SpringBoot

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Accomplishments

  • Ownership & Agility: Recognized multiple times for demonstrating strong ownership, agility, customer focus, and teamwork.
  • Hackathon Achievement: Recently participated in a hackathon and developed an AI voice bot, finishing in the top 5 and receiving recognition from the CTO.

Timeline

Lead Software Developer

Freshworks
04.2023 - Current

Senior Software Developer

Freshworks
06.2020 - 03.2023

Software Developer

Freshworks
06.2018 - 05.2020

Intern

ZOHO Corporation

Sastra University

B.Tech from Computer Science Engineering

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Padmashri Ramkumar