Padmesh CS
Chennai,India
Summary
Enthusiastic individual seeking employment in Information Technology with excellent communication, analytical, and IT skills. Proven ability to work under pressure and contribute to the growth of the company. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Senior Specialist
HCL
Chennai
2023.01 - Current
- Handling Apple MAC support
- Identify the issue and Provide Interaction, Incident, ITSD requests in Service Now
- International Voice, order Support for Wells Fargo international Solutions Pvt Ltd
- Handling Windows remote assistance, user access request management, account unlocks, Internet, Software & Hardware issues
- Handling issues with applications like Cisco jabber, interaction console, Genesys softphone, Nice engage, Cisco desk phones, universal soft-phone, Fax and other voice related tools
- Handling Cisco unity issues voicemail PIN reset, call forwarding, cluster information, line modification, device details using remote desktop connection in cloud server
- Review and Maintain internal Service Desk Support/Knowledge Base
- Report on known outage and service impacts
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
- Handled Ticketing Tool to analyze the tickets and work effectively
- Co-coordinating with L2, L3 support team through MS-Teams and resolving the critical issues.
Technical Support Executive
iOPEX
Chennai
2022.01 - 2023.07
- Collaborated with cross-functional teams to resolve technical issues and improve customer satisfaction
- Provided comprehensive technical assistance to clients on software and hardware troubleshooting tasks.
Engineer - Technical Support (chat, email)
Infosys BPM Limited
Chennai
2020.12 - 2021.11
- Conducted training sessions for new hires on IT best practices and software utilization
- Assisted with troubleshooting network connectivity problems and resolving them efficiently
- Provided prompt technical support for hardware and software issues for internal users.
Technical Support Engineer (semi-voice, chat)
CSS Corp
Chennai
2020.04 - 2020.10
- Provided timely technical assistance to customers via phone, email, and chat support
- Diagnosed and resolved hardware and software issues for Windows and MAC OS systems
- Trained new hires on troubleshooting techniques and software tools
- Documented customer inquiries and resolutions in CRM system for future reference.
Customer Care Executive (voice process)
Sutherland Global Services
Chennai
2019.03 - 2019.10
- Provided exceptional customer service in a voice process
- Assisted passengers with inquiries, bookings, and issue resolution
- Handled escalation calls, demonstrating effective communication skills and professionalism.
Trainee (non-voice)
Lumina Datamatics
Chennai
2017.12 - 2018.05
- Role was to do data entry of school books to audio file
- That books was to help blind people to learn.
Education
BCA - Computer application
Saisha Institute of Technical Science
2014.04 - 2017.04
State Board 12th - Commerce and Computer
Smt Malathi Matriculation Higher Secondary School
10th (SSLC) - undefined
Saraswathi Kendra Learning Center
Skills
- Excellent communication skills with an art of influencing
- Determined and a quick learner
- Focused and target driven
- Easily adaptable to difficult environments and tough tasks
- Highly organized & self-motivated
- Advanced Excel skills (Microsoft Excel, Adobe Reader)
- Relationship Management
- Salesforce CRM
- Problem-solving
Websites
Languages
English
Beginner
Tamil
Beginner
Personal Information
Title: Senior Specialist
Custom
I, Padmesh CS, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Affiliations
- I love to cook and i also travell alot
Timeline
Senior Specialist
HCL
2023.01 - Current
Technical Support Executive
iOPEX
2022.01 - 2023.07
Engineer - Technical Support (chat, email)
Infosys BPM Limited
2020.12 - 2021.11
Technical Support Engineer (semi-voice, chat)
CSS Corp
2020.04 - 2020.10
Customer Care Executive (voice process)
Sutherland Global Services
2019.03 - 2019.10
Trainee (non-voice)
Lumina Datamatics
2017.12 - 2018.05
BCA - Computer application
Saisha Institute of Technical Science
2014.04 - 2017.04
State Board 12th - Commerce and Computer
Smt Malathi Matriculation Higher Secondary School
10th (SSLC) - undefined
Saraswathi Kendra Learning Center