State Head Training & Quality Manager- AVP(Premium Banking)
- Development of Unit Trainers on product, process, quality monitoring
- Skills VRM, VRBH through workshops
- Focus on Top class Customer experience (NPS) across units
- Onboard and train new hire TQMs
- Audit & monitor on high quality of service and sales
- Ensuring strict adherence to Audit & Compliance
- Responsible for Productivity and Quality excellence of New and Existing TQM
- Managing a Team of 11 TQMs with 410 Relationship Managers
- Support Units with innovative Training on Service and sales aspects.