Padmini Prasanthi
Associate Proctor
Hyderabad
Summary
As a dedicated individual, I want to build my career in an organization by utilizing my knowledge and skills. Experienced in customer support associative and document review analyst as of now. I'm looking forward for a better opportunity to succeed in a career.
Overview
2025
2025
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Associate Proctor
Meazure Learning
06.2024 - Current
- Level 1, 2, and Level 3 Proctor and Watcher.
- Collaborated with other proctors to ensure consistent enforcement of testing policies across all examination sites.
- Increased student comfort during exams by providing clear instructions and addressing any concerns promptly.
- Provided timely feedback to instructors regarding observed issues or trends in student behavior during exams that may require attention or intervention.
- Supported students with special needs by facilitating accommodations in accordance with institutional policies and guidelines.
- Proctored [Level 1, 2 and 3 ] tests
Document Review Analyst
Elmer Technologies
6 2023 - 05.2024
- Supported litigation teams by efficiently reviewing large volumes of electronic files and highlighting relevant information
- Enhanced document review accuracy by implementing thorough quality control measures
- Streamlined the review process for increased efficiency through strategic organization of documents and resources
- Maintained clear lines of communication with supervisors regarding progress updates and any challenges faced during the review process
- Managed multiple simultaneous projects, demonstrating strong multitasking skills while maintaining high-quality results
- Innovated new document management strategies for optimal workflow effectiveness throughout the team
- Reviewed document management protocols and user activities against internal records policies and document management standards
Customer Support Associate
Tech Mahindra
02.2023 - 04.2023
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls
- Provided primary customer support to internal and external customers
- Answered questions regarding seller issues and buyer complaints
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Maintain accurate customer records and order information
Education
Diploma - Electronics And Communication
Rajiv Gandhi RECS Polytechnic College
06-2020
Bachelor of Technology - Electronics And Communication
Avanthi Institute of Engineering And Technology
Narsipatnam, Anakapalli District05-2023
Skills
Information Gathering
MS Office 365
Effective Communication
Adaptability and Flexibility
Technical Troubleshooting
Problem solving
Certification
Program in global desk support by NIIT Foundation
Personal Information
- Date of Birth: 09/09/01
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Visa Status: No
Additionalinformation
Rajiv Gandhi Polytechnic College, 6 months, CISCO, Taking Internship course in salesforce as an administrator.
Timeline
Associate Proctor
Meazure Learning
06.2024 - Current
Customer Support Associate
Tech Mahindra
02.2023 - 04.2023
Document Review Analyst
Elmer Technologies
6 2023 - 05.2024
Diploma - Electronics And Communication
Rajiv Gandhi RECS Polytechnic College
Bachelor of Technology - Electronics And Communication
Avanthi Institute of Engineering And Technology
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