Pael Mandal
Gurgaon
Summary
Dynamic professional with extensive experience as a Coach and Mentor at EduDrama, specializing in communication training and emotional resilience. Proven ability to foster trust and achieve client goals through tailored coaching programs. Proficient in MS Office and active listening, driving impactful personal growth and development.
Overview
20
20
years of professional experience
Work History
Life Coach and Parenting Coach
Self
Gurgaon
10.2025 - Current
- Develop tailored coaching programs based on individual client needs and preferences.
- Help clients identify goals, obstacles and strategies for attaining greater fulfillment.
- Implement techniques for stress management and emotional resilience in sessions.
- Establish a safe environment for open communication and trust-building with clients.
- Foster an environment that was safe for honest exploration into issues related to personal growth.
- Listen compassionately while validating the experiences of each individual client.
- Provide ongoing support through one-on-one coaching sessions and check-ins.
Mentor
Edudrama with Helen O Grady International
12.2023 - Current
- Mentor students on Edudrama for Helen O Grady International program,
- Provide mentorship at Amiown branches 27, 46, and Pushp Vihar starting July 2024, on Communication and Speech for HOGI for Pre-Nursery to Gade 1.
- Facilitated Communication and Speech training at St. Xavier's branches 81 and 89 from January to July 2024, for HOGI, for grades 3 to 8.
- Undertook HOGI sessions for English Poetry, Speech and Communication for young adults in Literacy India and Vidya School as a KPMG initiative.
English as Second Language facilitator
Fluentlife
03.2023 - 11.2023
- Working as a English as Second Language facilitator for Fluentlife.
- Guided students to achieve fluency in spoken English through tailored practice and feedback.
- Developed comprehensive programs to enhance listening, speaking, reading, and writing skills for diverse learners.
- Trained professionals in accurate English vocabulary usage and effective communication strategies.
- Guided students in enhancing their reading skills through targeted exercises., intonation, voice modulation and accent.
Cuemath Star Teacher Partner
Cuemath
06.2021 - 10.2023
- Taught online as Cuemath Star Teacher Partner for grade KG to 5 in PLUS and BASIC programs across India and the rest of the world.
- Facilitated concept-building in students by emphasizing the question “Why” over “What”, applying math to real-life scenarios, and encouraging active learning through hands-on experiences.
- Cultivated a holistic understanding of math as a way of life, promoting its relevance beyond mere academic study.
Chief Procurement Manager
GeoVenture
01.2016 - 01.2020
- Collaborated with GeoVenture as chief procurement manager overseeing vendor relationships.
- Conducted price comparisons, negotiated terms, and finalized vendor contracts.
- Quality manager for procured products and deliverables.
- Managed billing, invoicing, and payment schedules for clients and vendors.
- Assisting in preparing for new business development pitches.
- Handling event and bulk insurances.
- Oversaw daily activities in a family-owned business
Supervisor
Intelenet
02.2010 - 09.2010
- Managed e-booker processes at Intelenet, ensuring smooth operations and customer satisfaction.
- Coordinated reservations and changes for international flights managed by E-bookers, facilitating efficient travel arrangements.
Reservation Agent and Quality Coordinator
CallBA
10.2006 - 11.2009
- Coordinated quality assurance processes for CallBA in Asia and Southwest Pacific, enhancing service standards since March 2008.
- Assisted with sales and servicing calls for Asia and Southwest Pacific at CallBA, managing ticketing and complex customer queries since October 2006.
- A wholly owned subsidiary of British Airways
Customer Care Officer
CONVERGYS
11.2005 - 10.2006
- Resolved customer inquiries regarding CITIBANK NRI services at CONVERGYS.
Education
TESOL Canada’s Board Exam Accreditation Certificate -
Asian College of Teachers
Online12.2023
60hr International Business English Teacher Training Program -
Asian College of Teachers
10.2023
120hr International TESOL/TEFL In class Certification Program -
Asian College of Teachers
05.2023
Diploma - Teaching Soft Skills and Business Communication
Emaester
01.2023
BSc - Hotel and Hospitality Administration
Institute of Hotel Management Catering Technology And Applied Nutrition
Kolkata01.2005
Skills
- MS Office proficiency
- Coaching strategies
- Goal setting
- Emotional resilience techniques
- Client assessment
- Communication training
- Public speaking
- Active listening
- Language facilitation
- Trust build
- Feedback delivery
- Google Apps expertise
- Multimedia communication tools
- Amadeus reservation system
- Galileo reservation system
- Pegasus ticketing system
- PRS baggage tracing
Accomplishments
- Recognized as a Star teacher and a PLUS teacher for Cuemath
- Successfully trained students for Maths Olympiads
- Set up the quality department for the first time in CallBA
- One of the two quality coordinators designated to be a part of the commencement of the quality department
- Set up call handling procedures
- Formulated point system of marking and the quality sheet for all verticals in liaison with the management
- Formulated the master copy of quality sheets for all verticals explaining each parameter for discussion in the quality forum held in London
Languages
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Bengali
Intermediate (B1)
B1
Timeline
Life Coach and Parenting Coach
Self
10.2025 - Current
Mentor
Edudrama with Helen O Grady International
12.2023 - Current
English as Second Language facilitator
Fluentlife
03.2023 - 11.2023
Cuemath Star Teacher Partner
Cuemath
06.2021 - 10.2023
Chief Procurement Manager
GeoVenture
01.2016 - 01.2020
Supervisor
Intelenet
02.2010 - 09.2010
Reservation Agent and Quality Coordinator
CallBA
10.2006 - 11.2009
Customer Care Officer
CONVERGYS
11.2005 - 10.2006
TESOL Canada’s Board Exam Accreditation Certificate -
Asian College of Teachers
60hr International Business English Teacher Training Program -
Asian College of Teachers
120hr International TESOL/TEFL In class Certification Program -
Asian College of Teachers
Diploma - Teaching Soft Skills and Business Communication
Emaester
BSc - Hotel and Hospitality Administration
Institute of Hotel Management Catering Technology And Applied Nutrition
Languages
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 04/26/81
- Marital Status: Separated
Highest Educational Qualification
BSc in Hotel and Hospitality Administration, Institute of Hotel Management Catering Technology and Applied Nutrition, 2005
Hobbies and Interests
- Making cards
- Photography
- Cooking
- Gardening
- Inculcating the changing hobbies of my pre-teen
Languages
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 04/26/81
- Marital Status: Separated
Highest Educational Qualification
BSc in Hotel and Hospitality Administration, Institute of Hotel Management Catering Technology and Applied Nutrition, 2005