Pagadala Srinivas Rao

Windows Server Administration:Extensive experience with Windows Server
(2012/2016/2019), Active Directory, DNS, DHCP, firewalls, VPNs, failover links,
and load balancing; proficient in managing user accounts in AD and
Exchange environments.
Exchange Server Management :Skilled in Exchange Server, email security,
high availability, and configuring Outlook and mobile mail access.
GSuite Administration : Hands-on with Gmail, Google Chat, Google Meet,
Google Groups, Google Drive, Shared Drives, Google Docs, Sheets, Slides,
Forms, Keep, and Sites.
IT Security & Compliance : Proficient in IT security practices aligned with
ISO 27001, GDPR, and industry-specific standards.
Virtualization & Cloud Technologies : Experienced with VMware, Office 365,
and OneDrive for Business, share point to support collaboration and
secure virtualization.
Remote Access & Network Infrastructure : In-depth knowledge of VPNs,
RDP, and Microsoft RDS for secure and scalable remote access solutions.
ITIL Best Practices : Well-versed in Incident, Problem, Change, and Asset
Management processes as per ITIL frameworks.
Disaster Recovery & Business Continuity : Strong expertise in backup
strategies, preventive maintenance, replication, and disaster recovery
planning.
IT Infrastructure and Project Management : Proven track record of
managing system upgrades, cloud migrations, and infrastructure rollouts.
Vendor & Procurement Management : Adept at third-party coordination,
contract negotiation, and cost-effective IT procurement.

CCTV & Surveillance Systems : Proficient in deploying and maintaining AIbased
cameras with facial recognition, motion detection, and alerts.
Parking Management Systems (PMS) : Experienced in ANPR, RFID entry
systems, and payment gateway integration.
Building Management Systems (BMS). : Expertise in HVAC, lighting, access
control, and energy-efficient smart building operations.
In-Building Solutions (IBS) : Specialized in enhancing mobile networks
using signal boosters, DAS, and repeaters for 2G to 5G.
Experienced in ITSM Change Management System, including planning,
reviewing, and implementing changes with minimal disruption. Ensured
proper documentation, risk assessment, and stakeholder communication
throughout the change lifecycle.
Standard Operating Procedures (SOP). : Skilled in drafting IT SOPs to
ensure standardization and regulatory compliance.
Hospital ERP Systems: Familiar with Health Object and Aircus Air software
solutions.
Presales and Solution Designing: including client requirement analysis,
solution design, and technical presentations. Collaborated with sales
teams to deliver cost-effective, scalable IT infrastructure proposals aligned
with business needs.
Project Documentation: Proficient in preparing RFPs, DBRs, BOQs, and LOIs,
with attention to detail and alignment to business goals.
HRMS & Biometric Solutions : Strong hands-on experience with HRMS
modules, biometric devices, door controllers, and integration with
flap/swing barriers; solid OEM partnerships.
Ensured IT infrastructure compliance with GMP, KPMG, and other regulatory
audit standards. Designed a design and management of secure, compliant
IT systems for industries such as pharma, manufacturing, and software
companies.
CAPEX & OPEX : Handled CAPEX and OPEX budgeting for the IT department,
covering IT assets, employee salaries, consumables, and project-related
expenditures to ensure optimal resource allocation and cost control.
Handled greenfield and brownfield projects, designing end-to-end IT
infrastructure solutions from the ground up to deployment.
Managed end-to-end IT Recruitment process, including sourcing
candidates through job portals, professional networks, and referrals.
Conducted resume screenings, pre-screening calls, initial technical
assessments, and BCG (Background Check) screening. Drafted role-specific
job descriptions, coordinated interviews, and provided feedback and
coaching to candidates for improved interview readiness.
Drove business growth in IT and infrastructure solutions by identifying
new opportunities, engaging with key decision-makers, and delivering
tailored proposals. Managed client relationships, coordinated with
technical teams, and ensured alignment of solutions with client needs.

• ITIL Process Management – expertise in incident, request, access,
  problem, change, and knowledge management, ensuring compliance
  with ITSM best practices.
  •
  Incident Escalation & Prioritization – Efficiently prioritizing and
  escalating high-impact incidents to the Service Desk and Operational
  Managers for quick resolution.
  •
  License and Asset Management. Key License Management – Managing
  Microsoft 365, Office 365, Windows, and enterprise software licensing.
  •
  IT Equipment Maintenance – Troubleshooting conference room
  automation, AV systems, laptops, desktops, MFP printers, plotters, and
  attendance devices.
  •
  Access Control & Security Systems – Managing and maintaining
  biometric devices, access control systems, and conference schedulers.
  •
  Factory and ERP Systems – Supporting SCADA, PLC, NIR, HPLC, ERP (SAP),
  Tally Server, CITRIX, Office 365, OneDrive, and SharePoint.
  •
  Network & Security Management – Overseeing ISP links (Primary and
  Secondary), VoIP (Avaya), wireless (Cisco), LAN, firewall management, and
  video conferencing (Polycom Group 500). VPN & Remote Access –
  Managing Zscaler, Pulse Secure, and VDI/Citrix VPN solutions for secure
  remote access.
  •
  Active Directory Administration – Handling user and group management
  across multiple domains.
  •
  IT Security & Compliance: System Security & Patch Management –
  Conducting OS upgrades, security patching, firmware updates, and
  vulnerability audits to maintain compliance.
  •
  Root Cause Analysis & Incident Investigation – Investigating IT incidents,
  performing root cause analysis, and implementing corrective actions.
  •
  ITIL Documentation and Process Optimization – Reviewing and improving
  ITIL process documentation to enhance efficiency.
  •
  Project • and Vendor Management
  IT Project Planning and Execution – Coordinating IT projects with global
  and regional teams, securing CAB approvals, and ensuring timely
  delivery. Vendor and Procurement Management – Handling PR, PO, GRN,
  and IR processing via SAP, and managing vendor relationships for
  procurement.
  •
  Contract and Documentation Management – Drafting Scope of Work
  (SoW), Letters of Intent (LoI), NDAs, and Purchase Orders.
  •
  • End User & Technical Support
  End-User Support & Troubleshooting – Diagnosing and resolving
  hardware/software issues for workstations, mobile devices, and
  enterprise applications.