Pagadala Srinivas Rao
Hyderabad
Summary
Analytical IT Senior Infrastructure Engineer skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in [Software] with passion for utilizing excellent communication to foster company rapport.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Senior Infrastructure Engineer
Mars International India Pvt Ltd
Hyderabad
02.2010 - 07.2022
- Facilitated continuous improvement initiatives with successful changes affecting operations.
- Provided technical support for users in resolving network connectivity issues.
- Created systems for deployment by military in remote locations.
- Participated in capacity planning activities to ensure that sufficient resources are available to meet business requirements.
- Installed, configured and troubleshooted server hardware and software components including operating systems.
- Developed scripts to automate routine tasks using scripting languages such as PowerShell or Python.
- Provided exemplary helpdesk service and support to assist customers.
- Planned, scheduled and controlled installation processes from start to finish to ensure all project requirements are delivered on time.
- Performed daily system monitoring to verify the integrity of servers, networks and related systems.
- Investigated incidents reported by users or detected by monitoring tools in order to identify root cause analysis.
- Verified stability, security and scalability of system architecture.
- Assisted in the implementation of virtualization technologies such as VMware vSphere or Microsoft Hyper-V.
- Communicated with clients to understand system requirements.
- Defined technical integration strategy and developed integration plans.
- Designed and conducted hardware or software systems testing.
- Configured, maintained and monitored network infrastructure devices such as switches, routers, firewalls.
- Assisted in design of electrical and communications infrastructure for [Industry] organization, including scope of work and specifications.
- Developed system models using automated tools to analyze performance under various operating conditions.
- Developed procedures for implementing changes on production systems following change management processes.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
- Advised clients about engineering concerns for in-development projects.
- Managed projects for leading technology solutions provider dedicated to helping customers build, manage, optimize and secure IT infrastructures.
- Implemented secure protocols such as IPSec, SSL VPNs and 802.1X authentication.
- Provided status updates to keep upper management informed and to reach goals.
- Conducted regular audits of network security configurations to ensure compliance with industry standards.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
- Coordinated and enhanced existing databases and established new databases as part of initiative.
- Diagnosed complex networking problems with vendors or other IT personnel when necessary.
- Monitored performance of networks and implemented appropriate solutions to optimize performance.
- Analyzed system logs on a regular basis to detect any anomalies or suspicious activity requiring further investigation.
- Planned, implemented and integrated updated system-oriented projects.
- Recorded systems information and documented design specifications and installation instructions.
- Deployed new services on existing networks ensuring a smooth transition without disruption of service.
- Advised on project costs, concepts or design changes.
- Organized data and modeled information for use in key decision-making.
- Ensured proper functioning of networking equipment by patching firmware updates regularly.
- Managed user accounts across multiple platforms, including Active Directory, LDAP, and NIS+.
- Created detailed documentation regarding network configuration and maintenance activities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed routine maintenance activities such as patching servers or updating antivirus definitions.
- Maintained network security through firewalls, anti-virus software and regular system updates.
- Developed and implemented IT policies, procedures and best practices for the organization.
- Analyzed workflows and established priorities for daily operations.
- Provided technical support to end users on a variety of issues.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Supervised lifecycle processes pertaining to IT framework.
- Developed and implemented system lifecycle methodologies to produce systems of high quality.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Procured IT resources for strategic and operational computing requirements.
- Created detailed documentation for software, hardware, and network configurations.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
IT Supervisor
Eureka Forbes Ltd.
08.2008 - 02.2010
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Configured routers and switches according to organizational specifications.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Served as first point of contact for incoming technical service calls and emails.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Conducted research on emerging products, services, protocols, and standards in support of system development efforts.
Education
Bachelor of Science - Computer Science
KKakatiyaUniversity
05-2016
Skills
- Networking
- Team Collaboration
- Cloud Computing
- Virtualization
- Decision-Making Skills
- Contract Negotiation
- Disaster Recovery Planning
- Training and Mentoring
- System Administration
- Database Administration
- Vendor Sourcing
- Incident Management
- Strategic Planning
- Technology Integration
- Containerization Technologies
- Compliance Understanding
- Technical Troubleshooting
- Business Analysis
- Information Confidentiality
- Team Development
- Documentation Management
- Disaster Recovery
- Change Management
- Information Security
- Technical Leadership
- Agile Work Processes
- Software Licenses and Patches
- Budget Control
- Project Leadership
- Budget Administration
- Project Coordination
- User Support
- Staff Hiring
- Requirements Analysis
- Infrastructure Development
- Project Planning
- Security Planning
- Infrastructure Planning
- Operational Reporting
- Scope Definition
- Security Improvements
- Equipment Procurement
- IT Service Management
- Application Support
- Network Administration
- Documentation and Reporting
- Risk Mitigation Planning
- Active Directory
- Software Installation
- Configuration Management
- Data Management
- Hardware Troubleshooting
- Patch Management
- Operating Systems
- Remote Support
- Application Configuration
- Virus Protection
- Vendor Relationship Management
- Hardware Installation
- SOP Writing
- IP Addressing and Subnetting
- VoIP Systems
- User Training
- Workstation Maintenance
- Bandwidth Evaluations
- Remote Conferencing Support
- System Upgrades
- Permissions and Access Control
- Packet Loss Testing
- Mobile Device Management
- Service Desk Support
- Contract Management
- User Acceptance Testing
- Diagnostic Tools
- Critical Thinking
- Business Process Improvement
- Operations Analysis
- KPI Tracking
- Gap Analysis
- SAP
- Microsoft Office Suite
- Data Analysis
Personal Information
Title: IT Senior Infrastructure Engineer
Accomplishments
- Best Employee Award in the year of 2018.
Certification
- ITIL® Foundation Certified in IT Service Management with 97.50% (Candidate ID: 9980008882881384) in the year of 2019.
- Dell Direct Tech Certified with 96%.
o Microsoft Certified.
Exam 70-680 MCITP: Enterprise Desktop Support Technician
Windows 7 Exam Number: 070-680 Candidate ID: sr8106684 MC ID: 9126109
Exam D778-0290 Description Pro: Windows Server 2008, Enterprise Administrator
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Telugu
Elementary (A2)
A2
References
References available upon request.
Timeline
IT Senior Infrastructure Engineer
Mars International India Pvt Ltd
02.2010 - 07.2022
IT Supervisor
Eureka Forbes Ltd.
08.2008 - 02.2010
Bachelor of Science - Computer Science
KKakatiyaUniversity
- ITIL® Foundation Certified in IT Service Management with 97.50% (Candidate ID: 9980008882881384) in the year of 2019.
- Dell Direct Tech Certified with 96%.
o Microsoft Certified.
Exam 70-680 MCITP: Enterprise Desktop Support Technician
Windows 7 Exam Number: 070-680 Candidate ID: sr8106684 MC ID: 9126109
Exam D778-0290 Description Pro: Windows Server 2008, Enterprise Administrator
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