Summary
Overview
Work History
Education
Skills
References
Awards
Personal Information
Accomplishments
Languages
References
Timeline
Generic
Paharita Borah

Paharita Borah

Bangalore

Summary

Accomplished travel professional with over 18 years of expertise in contracting, sales, and operations. Proven track record in building robust industry relationships and negotiating contracts that enhance service delivery. Demonstrates exceptional skills in managing comprehensive travel operations, driving revenue growth, and ensuring high levels of customer satisfaction. Committed to innovating travel solutions that optimize business performance in a competitive market.

Overview

19
19
years of professional experience

Work History

Freelancer – Rate Contracting/ Travel Operation

The Trip Company
Bangalore
07.2022 - Current

Company Overview:

The Trip Company comes with a squad of members who are travel enthusiasts and have expertise in their respective fields. Having worked in different verticals of the hospitality industry and being qualified enough to ensure your journey from the beginning to the end is magical, smooth, and hassle-free. We aim to make a difference in everything we do. Supported by strong financial management, impressive past customer satisfaction, and excellent execution, The Trip Company has expanded to cover various facets of the industry. Our experience has led to perfection in all verticals of tourism.

Responsibilities:

  • Fostered strong connections with vendors and suppliers.
  • Worked closely with the partner to enhance company growth.
  • Supported clients in event planning and organization.
  • Secured corporate clientele through effective requirement analysis and execution.
  • Generated revenue through strategic initiatives.
  • Coordinated all aspects of corporate events, including accommodation, AV needs, and theme activities.
  • Facilitated seamless communication between Operations Team and vendors for effective event management.

Senior Manager – Travel

Global Connect Travels
Bangalore
11.2019 - 05.2020
  • Company Overview:

Global Connect excels and overpowers the other travel management agencies.With a collective experience and exposure of more than 50 years, our proficient travel experts prepare itineraries that go perfectly with the elementary requirements of corporate clients.On the contrary, when highly-professional corporate individuals are on a holiday they expect a lot to be coming their way, and this is what we take care of In serving corporate clients and 'Corporate Groups', we surely have ample of experience perhaps that is why we do everything flawlessly while keeping the requirements and even guidelines (at times) in the best of our consideration.

Responsibilities:

  • Planned strategies with Hyderabad and Chennai team members to enhance penetration into new and existing accounts within their regions.
  • Responsible for monitoring and updating the 4Dx on weekly basis for Southern Region.
  • Executed tailored solutions to meet corporate client needs, ensuring successful outcomes.
  • Increased company earnings efficiently.
  • Facilitated comprehensive end-to-end solutions for corporate meetings and events, including venue sourcing.
  • Achieved Corporate loyalty through strategic public engagement efforts.
  • Streamlined processes by coordinating efforts between operational staff and external partners.
  • Leadership role in planning annual budgets for each department based on forecasted sales volumes.
  • Implemented process improvements to increase operational efficiency and reduce costs.

Regional Manager (South India)

Cox & Kings Ltd
04.2017 - 09.2019

Company Overview:

Cox & Kings holds pride of place as the world’s longest-established travel company. Our journey began when Cox & Kings was appointed as general agents to the regiment of Foot Guards in India. Today, more than 249 years later, Cox & Kings is the ‘Destination Management Company’ of choice in India, a one-stop travel solutions provider. Cox & Kings offers a comprehensive range of conference arrangements in the subcontinent, pertaining to every aspect of travel, anywhere around the globe, and to suit every budget.

Responsibilities:

  • Worked closely with the South Team members in Hyderabad and Chennai on regional account strategies.
  • Generated business by comprehending corporate needs and successfully executing plans.
  • Supported corporate in executing entire meeting and event solutions.
  • Fostered and strengthened partnerships with corporations through strategic communication.
  • Ensured operational harmony by managing interactions with the Operation Team and vendors.
  • Identified new business opportunities through market research and industry trends.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Cultivated positive rapport with associates and team leadership.

Asst. Manager - MICE

Cox & Kings Ltd
05.2015 - 03.2017
  • Company Overview: Cox & Kings holds pride of place as the world’s longest established travel company
  • Our journey began when Cox & Kings was appointed as general agents to the regiment of Foot Guards in India
  • Today, more than 249 years later, Cox & Kings is the ‘Destination Management Company’ of choice in India, a one-stop travel solutions provider
  • Cox & Kings offers a comprehensive range of conference arrangements in the subcontinent, pertaining to every aspect of travel, anywhere around the globe and to suit every budget
  • Responsible for generating business from corporate by understanding their requirements and executing in a successful manner
  • Responsible for Revenue Generation
  • Responsible for assisting the corporate from end-to-end solution for Meetings and Events requirement (Venue Sourcing/Travel Arrangements/ Accommodation/ AV Requirements / Theme Events/ Recreational Activities / Day Outings / Residential and Non – Residential Conferences/ Team Off sites)
  • Responsible for retaining the Corporate through proper PR
  • Responsible for monitoring all the queries for an early closure
  • Coordination with the Operation Team and Vendors for smooth functioning of the Event
  • Cox & Kings holds pride of place as the world’s longest established travel company
  • Our journey began when Cox & Kings was appointed as general agents to the regiment of Foot Guards in India
  • Today, more than 249 years later, Cox & Kings is the ‘Destination Management Company’ of choice in India, a one-stop travel solutions provider
  • Cox & Kings offers a comprehensive range of conference arrangements in the subcontinent, pertaining to every aspect of travel, anywhere around the globe and to suit every budget

Asst. Manager

dnata India
08.2014 - 04.2015
  • Company Overview: dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents
  • Dnatatravel.com is the leading portal and one-stop-shop for travel and leisure in the Middle East
  • We help you go where you want, when you want, and how you want—in the most enjoyable and effective way possible
  • For more than five decades, dnata has established itself as an industry innovator in the Middle East, with products and services covering every aspect of the travel industry
  • Today, our travel business represents over 30 different airlines across the region, supplies 24-hour contact centres and offers the world’s best travel products and services to Corporate travellers, Leisure travellers, and the travel trade across the GCC
  • Responsible for generating business from corporate by understanding their requirements and executing in a successful manner
  • Responsible for Revenue Generation
  • Responsible for assisting the corporate from end-to-end solution for Meetings and Events requirement (Venue Sourcing/Travel Arrangements/ Accommodation/ AV Requirements / Theme Events/ Recreational Activities / Day Outings / Residential and Non – Residential Conferences/ Team Off sites)
  • Responsible for retaining the Corporate through proper PR
  • Responsible for monitoring all the queries for an early closure
  • Coordination with the Operation Team and Vendors for smooth functioning of the Event
  • Dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents
  • Dnatatravel.com is the leading portal and one-stop-shop for travel and leisure in the Middle East
  • We help you go where you want, when you want, and how you want—in the most enjoyable and effective way possible
  • For more than five decades, dnata has established itself as an industry innovator in the Middle East, with products and services covering every aspect of the travel industry
  • Today, our travel business represents over 30 different airlines across the region, supplies 24-hour contact centres and offers the world’s best travel products and services to Corporate travellers, Leisure travellers, and the travel trade across the GCC

Asst Manager

Carlson Wagonlit Travel
Bangalore
07.2012 - 08.2014
  • Company Overview: Carlson Wagonlit Travel (CWT) is a travel management company held by Carlson Companies that handles both business and leisure clients
  • It operates in 157 countries and territories, with 22,000 employees
  • CWT delivers efficient and innovative solutions for business travel and meetings and events management, by leveraging our global reach with the best people and superior service
  • The company also provides best-in-class service and assistance to travelers
  • Responsible for generating business from corporate by understanding their requirements and executing in a successful manner
  • Responsible for Revenue Generation
  • Responsible for assisting the corporate from end-to-end solution for Meetings and Events requirement (Venue Sourcing/Travel Arrangements/ Accommodation/ AV Requirements / Theme Events/ Recreational Activities / Day Outings / Residential and Non – Residential Conferences/ Team Off sites)
  • Responsible for retaining the Corporate through proper PR
  • Responsible for monitoring all the queries for an early closure
  • Coordination with the Operation Team and Vendors for smooth functioning of the Event
  • Responsible for Maintaining MIS Report
  • Carlson Wagonlit Travel (CWT) is a travel management company held by Carlson Companies that handles both business and leisure clients
  • It operates in 157 countries and territories, with 22,000 employees
  • CWT delivers efficient and innovative solutions for business travel and meetings and events management, by leveraging our global reach with the best people and superior service
  • The company also provides best-in-class service and assistance to travelers

Senior Travel Consultant

Makemytrip.com
Bangalore
09.2008 - 06.2012
  • Company Overview: MakeMyTrip.com is India’s leading online travel company providing the Indian traveler with instant booking and comprehensive choices, offering a range of travel products and services
  • Handled MICE Operation and Pre Sales
  • Responsible for providing detailed travel information to customers (including details related to Travel connections and visas) and dealing with customer queries in relation to holiday packages
  • Was involved in development and marketing activities for new products
  • Liaised with various travel-service providers and companies around the world, building business relationships, leading to optimized vendor and price negotiations
  • Conferred with clients by telephone, writing, and in person to answer questions regarding travel and financial services
  • Reviewing itineraries prepared by other travel consultants for factors such as accuracy, pricing, and date and timetable sequencing
  • Daily Sales Reporting & Monthly MIS preparation for HQ
  • Worked on GDS system (Amadeus) to book tickets
  • Attended various training programs and workshops related to products and selling techniques
  • On-boarding new team members and mentoring younger team members to understand travel industry concepts, organization’s applications/systems
  • Implementing training programs to help new team members get up to speed in delivering to clients
  • Responsible for CRM Software training for team members & Navision updation
  • Assigning & Monitoring Web Queries to team Members
  • MakeMyTrip.com is India’s leading online travel company providing the Indian traveler with instant booking and comprehensive choices, offering a range of travel products and services

Holiday Consultant

Kesari Tours
Bangalore
06.2006 - 09.2008
  • Briefing clients on both inbound and outbound Holiday Packages
  • Maintaining DSR
  • Achieving the set target by the company

Education

Master of Tourism Administration -

Garden City College
01.2006

Bachelor of Arts - English Literature

Handique Girls’ College
Guwahati, Assam

Diploma in Immigration & Tour Operation Management -

Eauclaire Institute
USA

Skills

  • Adaptability to Change
  • Quality-Focused Performance
  • Proficient in Microsoft Office Suite
  • Proposal management
  • Multitasking and organization
  • Problem-solving
  • Client management
  • Contract negotiation
  • Attention to detail
  • Critical thinking
  • Time management

References

References will be provided on request.

Awards

  • Awarded Top Performer PAN India – BD MICE at Cox & Kings
  • Awarded Rising Star – BD MICE at Cox & Kings
  • Awarded Employee of the month multiple times at Makemytrip.com, for exceeding sales target and driving superior customer experience.
  • Certified CRM & Navision Expert
  • Certified 'I Know America' conducted by Globus & Cosmos

Personal Information

  • Date of Birth: 02/03/83
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Accomplishments

  • Received Employee of the Year - PAN India at Cox & Kings Ltd. - 2018
  • Rising Star -Cox & Kings Ltd. - 2015

Languages

English
First Language

References

References available upon request.

Timeline

Freelancer – Rate Contracting/ Travel Operation

The Trip Company
07.2022 - Current

Senior Manager – Travel

Global Connect Travels
11.2019 - 05.2020

Regional Manager (South India)

Cox & Kings Ltd
04.2017 - 09.2019

Asst. Manager - MICE

Cox & Kings Ltd
05.2015 - 03.2017

Asst. Manager

dnata India
08.2014 - 04.2015

Asst Manager

Carlson Wagonlit Travel
07.2012 - 08.2014

Senior Travel Consultant

Makemytrip.com
09.2008 - 06.2012

Holiday Consultant

Kesari Tours
06.2006 - 09.2008

Master of Tourism Administration -

Garden City College

Bachelor of Arts - English Literature

Handique Girls’ College

Diploma in Immigration & Tour Operation Management -

Eauclaire Institute
Paharita Borah