Enthusiastic and detail-oriented professional with a law degree and strong teaching foundation. Excellent writing, speaking, and managerial skills. Eager to transition into a career in social media marketing. Recognized for effective communication, research abilities, and knack for engaging and educating diverse audiences.
1. Client Relationship Management:
• Build and maintain strong relationships with clients, including artists, photographers, and businesses.
• Act as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly.
2. Order Management:
• Oversee the end-to-end order process, ensuring accuracy in client requirements for fine art and photo printing.
• Collaborate with production teams to ensure timely delivery of high-quality products.
3. Sales Support:
• Identify opportunities to upsell and cross-sell products or services to existing clients.
• Assist clients in selecting the best printing options for their needs, advising on materials, finishes, and presentation methods.
4. Problem Solving:
• Address and resolve any client concerns related to quality, delivery, or other issues.
• Ensure client satisfaction by troubleshooting and finding effective solutions.
5. Account Growth:
• Work on strategies to retain and expand the client base by fostering trust and delivering excellent service.
• Monitor client accounts and ensure they are updated with the latest offerings from the company.
6. Collaboration with Teams:
• Liaise with internal departments, including production, marketing, and customer service, to meet client expectations.
• Provide feedback from clients to improve services and products.
7. Administrative Tasks:
• Maintain accurate records of client interactions, orders, and preferences.
• Prepare reports on account performance, sales trends, and client satisfaction.
8. Customer Experience Optimization:
• Educate clients on the technical aspects of fine art printing, ensuring they make informed decisions.
• Provide guidance on color management, file preparation, and quality control.
Social Media project
•Created and managed a personal social media account to showcase skills in content creation, scheduling, and audience engagement.