Ganesh Pai

· Coordinating with business users to validate requirements; contributed in Requirement Study, System Analysis, Execution, Defect Management & Reporting, Sign-Off.

· Liaising with the Clients for Requirements, Development, SIT, UAT, Environment Support & Back End Support. Smooth Release delivery and effective Risk Mitigation, Monitoring and Management of the Applications.

· Planned computer systems using information engineering, data modeling, and structured analysis.

· Understanding the Technical Design Document (TDD) received from the Client.

· Imparting Process, Product & Systems Training to Internal Staff on various enhancements on Products & Services.

· Allocating the Task of Preparation of Test Scenarios & Test Cases to the Teams.

· Reviewing the Test Scenarios & Test Cases prepared by the Teams.

· Taking Signoff for the Test Cases and uploading the same in Microfocus ALM/Q Test.

· Allocating the Test Cases to the Teams once Signoff is received from the Client.

· Tracking the Status of the Execution on Daily basis.

· Preparing the Daily and Weekly Reports and sending the same to the RBC Managers.

· Assisting Colleague if they faced any issue at the time of Execution.

· Follow-up of the Defect till they are closed in Microfocus ALM/Jira.

· Maintaining Project/Team Documents applicable for various Audits like RCSA, IQMS.

· Preparing and reviewing the Testing Artifacts entailing Test Strategy, Test Plan, Test Case, Entry Control, Test Data, Defect Report, Exit Control, Periodic and Sign-off Reports.

· Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.

· Recommended process improvements to continually identify, analyze and fix constraints and challenges.

· Developed and updated tracking spreadsheets for process monitoring and reporting.

· Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

· Educated staff on organizational mission and goals to help employees achieve success.

· Developed effective improvement plans in alignment with goals and specifications.

• Identified and resolved process issues to drive optimal workflow and business growth.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Offered data-driven recommendations to align company strategies and process improvement initiatives.
• Prioritized initiatives to increase success rates of strategic projects.
• Evaluated product or service by analyzing and interpreting data and metrics.
• Supervised processes to eliminate weak points or bottlenecks in business operations.
• Determined and recommended methods to implement improvement opportunities.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Educated staff on organizational mission and goals to help employees achieve success.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

• Sorted and organized files, spreadsheets, and reports.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Interacted with customers by phone, email, or in-person to provide information.