Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

PAIGE BLANTON

Hobart

Summary

I have 10 years of customer service, customer interaction, team building, organization, and task completing proficiency experience. In addition, I also possess management, manufacturing and quality control knowledge. I am looking to leverage my knowledge and experience into a new role.

Overview

12
12
years of professional experience

Work History

Manufacturing Quality Technician

Aquestive Therapeutics
05.2024 - Current
  • Decreased defect rates by refining quality control measures and monitoring systems.
  • Performed root-cause analysis on defective products, driving continuous improvement efforts throughout the facility.
  • Audited internal processes for compliance with ISO standards, maintaining regulatory adherence at all times.
  • Led calibration activities for measuring equipment, guaranteeing precision in all testing procedures performed within the facility.
  • Improved production efficiency through meticulous data analysis and continuous process improvement initiatives.
  • Conducted comprehensive product testing for optimal performance and reliability.
  • Participated in regular safety meetings, promoting a culture of workplace safety awareness among team members.
  • Maintained accurate documentation of all quality control tests and inspections, supporting traceability efforts.
  • Acted as a liaison between engineering and production departments, facilitating clear communication and collaboration.
  • Assisted in the development of standard operating procedures, ensuring consistency across all production lines.
  • Streamlined manufacturing processes with the introduction of lean principles, resulting in increased efficiency.

Phlebotomist, Quality Specialist

CSL Plasma
07.2019 - Current
  • Efficiently and effectively collect plasma from donors
  • Monitor the pheresis process and follow Standard Operating Procedures (SOPs)
  • In compliance, complete all aspects of the job
  • Evaluate performance to expedite donation time and ensure product quality
  • Review KPI’s to gauge performance and come up with action plans to achieve goals that may have not been met for a specific time frame
  • Conduct and lead internal audits to monitor that the facility is in compliance at all times
  • Administer Error Management Forms to staff in order to remediate any errors that had been made.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Packaged and shipped specimens to central lab daily.
  • Organized daily work based on collection priority.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Monitored product standards and quality-control programs.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
  • Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.

Personal Shopper

Walmart
08.2017 - 07.2019
  • Handling customer orders, fulfilling order summary, doing assigned task in a timely manner, providing excellent customer service, working with a team to complete orders assigned for a given day, communicating to achieve the goal set.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Shift Manager

Portage 16 IMAX
10.2012 - 06.2018
  • Receiving and producing orders from customers correctly and in a timely manner .Handling money
  • Keeping work area clean
  • Make lines move efficiently
  • Providing excellent customer service
  • Handling customer complaints
  • Resolving issues
  • Multitasking
  • Problem solving.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Education

High School Diploma -

Portage High School

P.A - undefined

Skills

  • Quality Assurance Procedures
  • Requirements Analysis
  • Production Work
  • Testing Scenarios
  • Configuration Management
  • Key Performance Indicator Tracking

Additional Information

  • Honors and Awards: , Honor Roll Choir Award for Outstanding Leadership Relevant Courses: Digital Citizenship II Hospitality Mgmt Human Relations Mgmt. Digital Citizenship Keyboarding Microsoft Office

Timeline

Manufacturing Quality Technician

Aquestive Therapeutics
05.2024 - Current

Phlebotomist, Quality Specialist

CSL Plasma
07.2019 - Current

Personal Shopper

Walmart
08.2017 - 07.2019

Shift Manager

Portage 16 IMAX
10.2012 - 06.2018

High School Diploma -

Portage High School

P.A - undefined

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PAIGE BLANTON