Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Diala

Westfield,IN

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Patient Access

R1RCM
11.2023 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Server/Bartender

Prodigy Burger Bar
12.2021 - 11.2023
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Handled cash transactions accurately, processed payments using POS systems effectively.
  • Upsold menu items by engaging customers with knowledge of specials and promotions.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Trained new staff on menu offerings, service protocols, and operational procedures.
  • Managed multiple tables efficiently, prioritizing tasks to enhance service speed and accuracy.
  • Collaborated with kitchen staff to ensure timely food delivery and address guest inquiries.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Courier

ClusterTruck
07.2021 - 01.2023
  • Delivered orders efficiently across designated routes, ensuring timely customer satisfaction.
  • Operated GPS and routing software to optimize delivery paths and reduce travel time.
  • Managed inventory of delivery supplies, maintaining accurate stock levels for operational needs.
  • Coordinated with kitchen staff to ensure high-quality food handling and packaging during deliveries.
  • Implemented process improvements that enhanced workflow efficiency and reduced delivery errors.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.

Front Desk

Eye Specialists of Indiana
12.2020 - 04.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.

General Manager

Bub’s Burgers & Ice Cream
07.2020 - 12.2020
  • Directed day-to-day operations, ensuring seamless service and product quality.
  • Implemented staff training programs to enhance customer service and operational efficiency.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed marketing strategies to increase brand visibility and drive sales growth.
  • Analyzed financial reports, identifying trends to inform budgetary decisions and resource allocation.
  • Fostered a positive workplace culture through effective team leadership and conflict resolution.
  • Collaborated with suppliers to negotiate contracts, securing favorable terms for the organization.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Service Desk Cashier

Menards
01.2019 - 07.2020
  • Managed cash transactions accurately and efficiently, ensuring compliance with company policies.
  • Trained new employees on register operations and customer service protocols to enhance team performance.
  • Resolved customer inquiries and issues promptly, fostering positive shopping experiences and building loyalty.
  • Conducted daily cash reconciliations, identifying discrepancies to maintain financial integrity in operations.
  • Collaborated with management to streamline checkout processes, reducing wait times for customers.
  • Implemented best practices for maintaining a clean and organized checkout area, enhancing overall store presentation.
  • Processed returns and exchanges according to company policies while maintaining professionalism and empathy for customer concerns.
  • Maintained a clean and organized workspace, contributing to an optimized work environment.
  • Collaborated with team members, fostering a supportive and cohesive work atmosphere.

PT Team Lead

Clarks Bostonian Outlet
09.2017 - 10.2018
  • Led team in achieving sales goals through effective training and motivation strategies.
  • Streamlined inventory management processes to reduce stock discrepancies and improve efficiency.
  • Mentored new employees, enhancing their product knowledge and customer service skills.
  • Developed staff schedules to optimize coverage during peak business hours.
  • Analyzed sales data to identify trends and inform strategic merchandising decisions.
  • Implemented visual merchandising standards to enhance store presentation and attract customers.
  • Facilitated regular team meetings to align on goals, share updates, and address challenges.
  • Collaborated with management to create promotional campaigns that boosted customer engagement.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.

Team Lead/Assistant Manager

Clarks Bostonian Outlet
01.2016 - 09.2017
  • Led team to achieve sales targets through effective training and motivation.
  • Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
  • Developed staff schedules to optimize coverage during peak hours, enhancing customer service experience.
  • Conducted performance evaluations and provided constructive feedback to foster employee development.
  • Streamlined operational processes, resulting in increased efficiency and reduced wait times for customers.
  • Coordinated visual merchandising strategies to enhance product presentation and drive sales growth.
  • Mentored new employees on store policies and procedures, ensuring seamless onboarding experiences.
  • Resolved customer complaints swiftly, improving satisfaction ratings and fostering loyalty among patrons.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Sale Associate

Clarks Bostonian Outlet
10.2015 - 01.2016
  • Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
  • Assisted customers in product selection, utilizing extensive knowledge of footwear features and benefits.
  • Maintained visual merchandising standards, ensuring attractive displays that align with brand guidelines.
  • Processed transactions accurately, handling cash and electronic payments with attention to detail.
  • Trained new associates on product knowledge, store policies, and customer service best practices.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Some College (No Degree) -

Indiana Wesleyan University
Indianapolis, IN

High School Diploma -

Waccamaw High School
Pawleys Island, South Carolina
05.2015

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organization and time management
  • Decision-making

Timeline

Patient Access

R1RCM
11.2023 - Current

Server/Bartender

Prodigy Burger Bar
12.2021 - 11.2023

Courier

ClusterTruck
07.2021 - 01.2023

Front Desk

Eye Specialists of Indiana
12.2020 - 04.2021

General Manager

Bub’s Burgers & Ice Cream
07.2020 - 12.2020

Service Desk Cashier

Menards
01.2019 - 07.2020

PT Team Lead

Clarks Bostonian Outlet
09.2017 - 10.2018

Team Lead/Assistant Manager

Clarks Bostonian Outlet
01.2016 - 09.2017

Sale Associate

Clarks Bostonian Outlet
10.2015 - 01.2016

Some College (No Degree) -

Indiana Wesleyan University

High School Diploma -

Waccamaw High School

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Paige Diala