Paige McFarland
Plainfield
Summary
Dynamic customer service professional with a proven track record at Ion Tuition, excelling in problem resolution and team collaboration. Adept at data entry and analysis, consistently achieving key performance indicators. Recognized for delivering exceptional support and fostering strong client relationships in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Associate
Ion Tuition
06.2022 - 05.2025
- Responsible for providing customer service to various business lines including student enrollment management, alumni placement verification and student loan counseling.
- Handle inbound and outbound customer calls based on company clients.
- Provide timely and clear written and verbal communication appropriately to assist clients.
- Attain all key performance indicators (KPI's) and monthly performance goals.
Customs Trade Agent
Fedex Logistics
10.2021 - 04.2022
- Obtain and classify goods for customs release from databases, tariff books and customs documentation.
- Data entry and processing of documentation for submission to US Customs.
- Maintain and keep all current shipments documentation in compliance with all record keeping.
- Work closely with team and brokers to deliver high level of service.
Scheduler
Hopebridge Autism Therapy Center
04.2021 - 09.2021
- Provide expert support in managing the schedule for HopeBridge clinics with a strong rapport with both patients and therapists.
- Work with supervisor and clinic managers to best optimize schedules.
- Reach out to patient families to offer suggested schedule and provide information based on the patients needs per BCBA.
- Document all communication with patients families for audits.
Registered Behavior Technician
Hopebridge
08.2020 - 04.2021
- Provide 1:1 ABA therapy to patient under the clinical direction of a BCBA.
- Responsible for skill acquisition and behavior reduction plans and deliver quality therapeutic services to each patient.
- Complete all data sheets, programming sheets and progress notes daily for insurance purposes and communication to families.
Assistant Teacher
The Goddard School For Early Childhood Development
06.2019 - 08.2020
- Develop and implement lesson plans.
- Adapt programs to meet the needs of each individual needs of each child in the classroom setting.
- Establish and maintain a safe, healthy and nurturing environment for all students.
Instructional Aide
Avon Community School Corporation
02.2017 - 05.2019
- Provide care and support to students in the classroom setting, while giving aide to lead teacher and other assistants.
- Prep and plan lessons weekly. Provided different levels of work per each child's individual needs and goals.
- Tracked data for each student daily and filed example work with progress notes attached.
- Took lead in classroom environment when needed.
Front End Associate
Lowe's
06.2017 - 09.2018
- Worked on the front end of the store performing cashier and customer service desk tasks.
- Provide excellent customer service by aiding customers in check outs, returns and order pickups/deliveries.
- Cleaned and sanitized front end of store. Assisted in cart retrieval and unpurchased items returned back to shelves.
Education
High School Diploma -
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Customer service and support
- Problem resolution
- Team collaboration
- Attention to detail
- Adaptability
- Data entry and analysis
- Time management
- Multi-line phone systems
- Clerical support
- Critical thinking
- Computer literacy
- Inbound and outbound calling
Timeline
Remote Customer Service Associate
Ion Tuition
06.2022 - 05.2025
Customs Trade Agent
Fedex Logistics
10.2021 - 04.2022
Scheduler
Hopebridge Autism Therapy Center
04.2021 - 09.2021
Registered Behavior Technician
Hopebridge
08.2020 - 04.2021
Assistant Teacher
The Goddard School For Early Childhood Development
06.2019 - 08.2020
Front End Associate
Lowe's
06.2017 - 09.2018
Instructional Aide
Avon Community School Corporation
02.2017 - 05.2019
High School Diploma -
Indiana University, Purdue University Indianapolis
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