Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Paige Westra

Fort Wayne

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Chicos FAS
05.2022 - Current
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Certified Nursing Assistant

American Senior Communities-Coventry Meadows
08.2021 - 02.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Store Manager

Journeys Shoes
10.2020 - 07.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

First Assistant Manager

Zumiez
08.2019 - 10.2020
  • Analyzed business reports to consistently merchandise the store based on local demand.
  • Developed strategy to increase sales and drive profits.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Store Manger

Journeys Shoes
06.2018 - 08.2019
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

High School Diploma -

R Nelson Snider High School
Fort Wayne, IN
06.2015

Skills

  • Sales Growth
  • Strategic Planning
  • Relationship Building and Management
  • Strategic Merchandising
  • Attention to Detail
  • Performance evaluation
  • Employee coaching
  • Analytical thinking
  • Decision making
  • Employee Development
  • Inventory Management
  • Data Management

Accomplishments

  • Received nomination for Store Manger of the year for executing the record largest year in sales for Journeys-Muncie, exceeding a million dollars in revenue for the first time.
  • Increased sales by $62,000 by coaching department managers on new merchandising standards.
  • Supervised team of 75 staff members.

Affiliations

  • Global Leadership Summit
  • Love Fort Wayne

Timeline

Assistant Store Manager

Chicos FAS
05.2022 - Current

Certified Nursing Assistant

American Senior Communities-Coventry Meadows
08.2021 - 02.2022

Store Manager

Journeys Shoes
10.2020 - 07.2021

First Assistant Manager

Zumiez
08.2019 - 10.2020

Store Manger

Journeys Shoes
06.2018 - 08.2019

High School Diploma -

R Nelson Snider High School

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Paige Westra