Pakkir Mydeen
Chennai
Summary
Dynamic Senior Application Support Specialist with extensive experience at DHL IT Services, excelling in application troubleshooting and incident resolution. Proven track record in enhancing system performance and delivering user training. Adept at mentoring junior staff and fostering team collaboration to achieve project goals efficiently.
Overview
14
14
years of professional experience
Work History
Senior Application Support Specialist
DHL IT Services
Chennai
11.2021 - Current
- Maintained up-to-date knowledge of industry trends and developments in application technology.
- Prepared reports detailing application incidents, resolution times and root cause analysis results.
- Resolved complex user inquiries related to applications software usage.
- Assisted in the development of test plans for ensuring quality assurance standards are met.
- Monitored system performance, identified issues and implemented solutions in a timely manner.
- Ensured compliance with organizational policies when providing support services for applications systems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
Technical Lead
Wipro Limited
Hyderabad
01.2021 - 11.2021
- Developing and implementing webMethods solutions that meet business requirements. This includes designing and developing integration workflows, adapters, and other components using webMethods tools and technologies.
- Testing webMethods solutions to ensure they meet functional and non-functional requirements. This includes debugging issues, fixing defects, and performing unit testing.
- Work closely with other teams, such as business analysts, project managers, and other developers, to gather requirements, plan and execute projects, and troubleshoot issues.
- Handled the development team for the Wm Migration project from 9.7 to 10.3.
Tech Lead
Hinduja Tech Limited
Chennai
10.2018 - 01.2021
- Creating a Flow service to connect SAP and non-SAP systems for performing the data transfer.
- Managing user profiles and creating new users based on the business request.
- Creating a Flow service to connect SAP and non-SAP systems for performing the data transfer
- Developing interfaces based on the business requirements.
- Maintain the integration servers without any downtime.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Senior Software Engineer
Sri Mookambika info solutions Pvt LTD
Madurai
03.2017 - 09.2018
- Developed EDI maps with Contivo Analyst based on client specifications.
- Handled formats including ANSI X12, EDIFACT, XML, UBL, CXML, and IDoc.
- Managed user stories from inception through development to deployment.
- Trained staff in assigned business areas on EDI application usage.
- Collaborated with team members to achieve timely project completion.
- Resolved complex software application issues swiftly and effectively.
Associate Developer
Expeditors International India PVT Ltd
Chennai
05.2016 - 02.2017
- Developing flow services in WebMethods 9.3 to move the legacy system transactions to flows.
- Analyzing the existing environment and providing solutions to the customers.
- Taking ownership in the end-to-end migration process.
- Provided technical guidance and mentoring to junior developers on the team.
- Reviewed existing code base for quality assurance purposes prior to release cycles.
- Maintained detailed documentation of all projects completed by the development team.
EDI Consultant
HCL Technologies
Chennai
04.2011 - 04.2016
- Established and supported communication with product users and suppliers to share information.
- Creating new maps and maintaining the existing maps based on the business requirements.
- I participated in the Gentran server installation during our production upgrade.
- Managing multiple projects and priorities depends on the business needs.
- Developing flat files to EDI, EDI to EDI, and XML to EDI files by using EDI tools like Sterling B2B Integrator Map Editor and Gentran Integration Suite.
- Windows Batch script creation for file operations.
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
Education
Bachelor of Science - Information Technology
Sadakathullah Appa College
Tirunelveli04-2010
Skills
- Application troubleshooting
- System performance monitoring
- User training
- Incident resolution
- Quality assurance testing
- Integration development
- Application support
- EDI mapping
- Integration management
- Project management
- Mentoring junior staff
- Team collaboration
Languages
Tamil
First Language
SKILLS
- EDI formats include X12 and EDIFACT
- JDBC and SAP adapters
- JIRA, ServiceNow, and Remedy for ticket monitoring tools
- Sharepoint
- SQL
Timeline
Senior Application Support Specialist
DHL IT Services
11.2021 - Current
Technical Lead
Wipro Limited
01.2021 - 11.2021
Tech Lead
Hinduja Tech Limited
10.2018 - 01.2021
Senior Software Engineer
Sri Mookambika info solutions Pvt LTD
03.2017 - 09.2018
Associate Developer
Expeditors International India PVT Ltd
05.2016 - 02.2017
EDI Consultant
HCL Technologies
04.2011 - 04.2016
Bachelor of Science - Information Technology
Sadakathullah Appa College
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