PALAK AGARWAL
Bengaluru
Summary
Application Manager with 8+ years of IT experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Application Manager
ST Microelectronics
12.2023 - Current
- Championed change initiatives within the organization by advocating for Application Management best practices that improve operational efficiency.
- Analyzed network security and current infrastructure, assessing areas in need of improvement in the projects.
- Mentored junior team members, providing guidance on best practices in application management techniques and strategies.
- Streamlined application deployment processes for faster implementation of new software solutions.
- Fostered a culture of continuous improvement within the Application Management team, emphasizing the importance of collaboration and learning from past experiences.
- Coordinated with stakeholders at all levels of the organization to ensure alignment between project goals and overall business strategy.
Technical Lead
ST Microelectronics
01.2022 - 01.2023
- Drove Technical Migration for Technical Literature organization in the company to align with long-term business strategies.
- Collaborated with product managers, designers, and business stakeholders to define project requirements, ensuring alignment with organizational goals.
- Tested and deployed scalable and highly available software products.
- Facilitated knowledge sharing sessions within the technical team to improve skillsets and encourage innovative solution development.
Senior Application Engineer
ST Microelectronics
01.2019 - 01.2022
- Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
- Performed unit and comprehensive testing to drive functional and technical deliverables.
- Collaborated with cross-functional teams to design and implement innovative software solutions for client needs.
Application Engineer
ST Microelectronics
02.2016 - 01.2019
- Maintained existing software systems by identifying and correcting software defects.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Updated old code bases to modern development standards, improving functionality.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Education
Bachelor of Technology - Computer Science
Banasthali University
Rajasthan05.2015
Skills
- Microsoft SharePoint 2019/2013/2010
- Microsoft ASPNETNET, C#,
- Databases: Oracle, SQL Server
- Astoria, ARIS Enterprise
- Front-End Programming: HTML5, CSS3, AJAX
- Source and Version Control: Git, Github
Projects
Technical Literature Management System
- Technology: SharePoint 2019 On Premise,SQL Server 2016 ,C#,Jquery,Javascript,HTLML/CSS, PowerBI
- Web Application used to Initiate and Manage the Complete Life Cycle of New Document Creation Requests for Publication of Product Documentation.
- Executed Technical Migrations from SharePoint 2010 to SharePoint 2013 and SharePoint 2013 to SharePoint 2019.
Digital Content & Authoring Management
- Technology: Astoria Software, Oxygen Editor, Python, Javascript, XSLT/XML,BIRT Reporting,DITA
- Web Application based on Astoria Software for Creation,Management of XML content and XSLT implementation as per DITA standards.
Enterprise Project Management
- Technology: Microsoft Project Server, SharePoint 2019 On Premise,SQL Server 2016 ,C#,Jquery,Javascript,HTLML/CSS, PowerBI
- Web Application based on Microsoft Project server used to manage and track project progress, resource allocation, budgeting, and reporting.
EMS ARIS
- Technology: EMS ARIS Enterprise,Javascript
- EMS ARIS provides a comprehensive approach to business process management (BPM) by integrating various aspects of an organization's operations, including business strategy, processes, and IT systems.
- Customizations and Feature Creation on EMS ARIS Enterprise for modelling Company specific Processes.
Secure Projects for Secret Document Management
- Technology: SharePoint 2019 On Premise,SQL Server 2016 ,C#,Jquery,Javascript,HTLML/CSS, Astoria Software, Oxygen Editor, Python, Javascript, XSLT/XML,BIRT Reporting,DITA
- Involves Development and Management of Technical Literature applications for Company Secret Data.
Certification
Certified Scrum Master
ITIL v4 Foundation
Timeline
Application Manager
ST Microelectronics
12.2023 - Current
Technical Lead
ST Microelectronics
01.2022 - 01.2023
Senior Application Engineer
ST Microelectronics
01.2019 - 01.2022
Application Engineer
ST Microelectronics
02.2016 - 01.2019
Bachelor of Technology - Computer Science
Banasthali University
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