PALAK AGRAWAL
Mumbai
Summary
Reliable and self-motivated professional with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.
Overview
8
8
years of professional experience
Work History
Business Consultant
Initiate
Mumbai
01.2024 - Current
- Conducted 30+ entrepreneurial workshops in 10+ cities reaching over 10,000 students
- Mentored 600+ participants on building 0 to 1 startups
- Designed delivery formats based on audience profiles (school to early college students)
Director
Junior Chamber International (Vama)
Raipur
01.2022 - 12.2022
- Led 5+ high-profile events with total outreach of 5000+ attendees
- Directed marketing collateral creation and social media content for events
- Awarded 4 honors for outstanding leadership and event execution
- Edited and published JCI's annual magazine, demonstrating strong writing skills
Associate Director
Giovanni Boutique Furniture
Raipur
09.2019 - 11.2021
- Developed and executed paid marketing campaigns (Facebook & Instagram) maintaining ROAS of 8x
- Managed 150+ channel partnerships to enhance product visibility
- Boosted annual revenue by 45% through marketing and sales planning
- Maintained 12% customer repeat ratio through CRM strategies and experience design
Business Development Executive
I.I.M.U.N.
Mumbai
01.2018 - 08.2019
- Onboarded 100+ schools across 3 new cities, increasing brand presence in the EdTech space
- Generated INR 1.5 Million in incremental revenue from repeat clients
- Scaled social media from 10K to 116K followers via strategic content and influencer-led campaigns
- Led educational outreach workshops and school marketing campaigns
Education
Master of Business Administration - Marketing
NMIMS CDOE
07-2024
Bachelor of Commerce - Advertising and Marketing
Mithibai College of Arts And Commerce
07-2018
Skills
- Microsoft Office Suite
- CRM (Hubspot)
- Retention and Upsells
- Performance Marketing
- Growth Marketing
- Performance Analytics & Reporting
- Communication
Co Curricular Achievements
- Guest Speaker on Entrepreneurship at academic events
- Winner - Inter-college Dance Competition
- Lead - Marketing Fest at Mithibai College
Timeline
Business Consultant
Initiate
01.2024 - Current
Director
Junior Chamber International (Vama)
01.2022 - 12.2022
Associate Director
Giovanni Boutique Furniture
09.2019 - 11.2021
Business Development Executive
I.I.M.U.N.
01.2018 - 08.2019
Master of Business Administration - Marketing
NMIMS CDOE
Bachelor of Commerce - Advertising and Marketing
Mithibai College of Arts And Commerce