Summary
Work History
Education
Skills
Hobbies and Interests
Languages
Accomplishments
Certification
Timeline
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Palak Arora

Palak Arora

New Delhi

Summary

Experienced administrative professional with exceptional organizational skills and a proven ability to streamline processes and improve efficiency. Proficient in appointment scheduling, managing high-traffic front desk operations, and implementing effective office procedures. Demonstrates customer service excellence, strong communication skills, and proficiency in digital filing systems, customer feedback tools, and office software. Known for exceptional telephone etiquette, attention to detail, and the ability to multitask and thrive under pressure in fast-paced environments.

Work History

Front Office Admin Executive

Children First Mental Health Institute
New Delhi
07.2023 - 06.2024
  • Overseeing day-to-day office operations, including managing office supplies, equipment, and facilities.
  • Providing support to senior management or other departments by handling correspondence and scheduling meetings.
  • Maintaining and updating client records, filing documents, and managing databases.
  • Acting as a point of contact between the company and external parties, including clients, suppliers, and other stakeholders.
  • Arranging and coordinating meetings, including setting agendas, taking minutes, and following up on action items.
  • Assisting with budget management, processing invoices, and handling petty cash.

Customer Relationship Manager

MiniBay
Delhi
10.2021 - 08.2022
  • Developing and implementing strategies to improve customer service and satisfaction.
  • Handling escalated customer issues and complaints, ensuring they are resolved effectively and promptly.
  • Analyzing service metrics and customer feedback to identify areas for improvement.
  • Monitoring and reporting on key performance indicators, such as response times, customer satisfaction scores, and resolution rates.
  • Working with other departments to address customer needs and feedback.
  • Developing strategies to enhance customer engagement and loyalty.
  • Managing customer outreach programs and initiatives.

Business Development Intern

Cafe Tatva Ventures
Delhi
08.2021 - 10.2021
  • Assist in generating and qualifying leads to build a pipeline of potential clients or partners.
  • Help with contacting potential clients or partners via email, phone, or social media.
  • Assist in drafting and preparing proposals, presentations, and reports for potential business opportunities.
  • Monitored and maintained comprehensive details for clients.
  • Collaborated with the marketing team to develop promotional materials and campaigns.

HR Recruiter Intern

Best Concern Services
Delhi
07.2020 - 08.2020
  • Assist in identifying and sourcing potential candidates through job boards, social media, and other recruitment platforms.
  • Review resumes and applications to shortlist candidates who meet the job requirements.
  • Coordinate and schedule interviews between candidates and hiring managers.
  • Conduct initial phone screenings or video interviews to assess candidate's basic qualifications and fit.
  • Maintain and update candidate information, and ensure all data is accurate.
  • Provide administrative support to the HR team, including preparing offer letters and salary slips.
  • Ensure a positive candidate experience by providing timely communication and addressing inquiries.

Education

B.B.A/ B.M.S -

Guru Gobind Singh Indraprastha University
New Delhi, INDIA
01.2021

Skills

  • Office Management
  • Calendar Management
  • Customer service
  • Phone Etiquette
  • Document preparation
  • Filing and record-keeping
  • Inventory management
  • Meeting and event coordination
  • Multitasking
  • Time management
  • Organization and attention to detail
  • Professionalism and poise
  • Interpersonal skills
  • Problem Solving and Decision-Making
  • Communication and active listening
  • Adaptability and flexibility
  • Teamwork and collaboration

Hobbies and Interests

  • Reading
  • Mandala Art

Languages

  • English
  • Hindi
  • Punjabi

Accomplishments

  • Presented Research Paper in National and E-National Conference organized by ADGITM

Certification

  • Fundamentals of Digital Marketing by Google
  • Premium Program in Digital Marketing
  • MS Excel by Great Learning Academy
  • Introduction to Analytics by Great Learning Academy

Timeline

Front Office Admin Executive

Children First Mental Health Institute
07.2023 - 06.2024

Customer Relationship Manager

MiniBay
10.2021 - 08.2022

Business Development Intern

Cafe Tatva Ventures
08.2021 - 10.2021

HR Recruiter Intern

Best Concern Services
07.2020 - 08.2020

B.B.A/ B.M.S -

Guru Gobind Singh Indraprastha University
Palak Arora