Summary
Overview
Work History
Education
Skills
Technical Abilities
Other Technical Skills
Certification
Work Availability
Languages
Timeline
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Palak Chalana

Lead, Professional Services
Chandigarh,Chandigarh

Summary

Seasoned professional ready for any team or business need with strong technical knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive contributor with 3.5 years of experience. Intelligent and enterprising, always seeking ways to streamline processes with teamwork being the ultimate and utmost priority. Experienced Team Lead adept at improving team performance in volatile settings.

Overview

3
3
Languages
3
3
Certifications
18
18
years of post-secondary education
3
3
years of professional experience

Work History

Lead, Professional Services

Evive Software Analytics Pvt. Ltd.
Bangalore , Karnataka
2020.08 - Current

Key Responsibilities:

  • Handle customer issues with confidence, using interpersonal and technical skills to provide effective resolution.
  • Recommend operational improvements based on tracking and analysis of data and conduct internal trainings.
  • Implemented technical solutions to diverse operational problems.
  • Implemented and provided technical solutions for day-to-day operations and long-range strategic planning for clients.

Jr. Lead, Professional Services

Evive Software Analytics Pvt. Ltd.
Bangalore , Karnataka
2019.07 - 2020.07

Key Responsibilities:

  • Interact with customers professionally by phone, email to provide information and improve customer satisfaction scores through problem-solving skills.
  • Analyzed client business processes to propose optimal technical solutions for unique requirements.
  • Researched and implemented scalable solutions for data extraction, analysis, retrieval and indexing.
  • Establish and develop a highly-efficient and dependable team by delivering coaching and motivation while providing opportunities for career acceleration through achievements, performance reviews.

Achievement:

  • Founded Professional Services team - starting from the base flow-chart to full-fledged functional unit.

Jr. Lead, QA

Evive Software Analytics Pvt. Ltd.
Bangalore , Karnataka
2018.05 - 2019.06

Key Responsibilities:

  • Assessed software bugs and compiled findings along with resolution techniques in documentation to disseminate.
  • Effectively interacted with development and product departments regarding software defects and issues, working closely to develop innovative solutions.
  • Planned and devised cohesive test plans for projects to optimize efficiency and accuracy and reviewed project requirements to uncover bugs and resolve issues.
  • Effectively trained and managed a team of 8 members to optimize productivity with managing over 1200 client tasks under strict timelines.

Achievement:

  • Owing to the extraordinary performance displayed was given a chance to train onsite client team in Chicago, hence, resulting in enhanced client satisfaction

QA Developer Intern

Evive Software Analytics Pvt. Ltd.
Bangalore , Karnataka
2017.05 - 2018.04

Key Responsibilities:

  • Wrote and optimized test cases to maximize the success of manual software testing as well as automated test scripts with consistent, thorough approaches to achieve product quality objectives.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Debugged code and located root causes of problems by reviewing configuration files and logs.
  • Operated under Agile and Scrum frameworks to complete releases.

Key Projects:

  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Worked on major projects involving ETLs, SSOs, Microservices, APIs.

Achievement:

  • Directly promoted to being a Junior Lead, QA after successful completion of the internship.

Education

B.E - Computer Science

Chitkara University
Punjab
2014.07 - 2018.07

12th Grade -

Government Model Senior Secondary School -16
Chandigarh
2012.07 - 2014.05

10th Grade -

Little Flower Convent School
Haryana
2000.04 - 2012.05

Skills

    Leadership ability

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Technical Abilities

  • Technical Languages Known: Java/J2EE, Python, C++/C, HTML/CSS, JavaScript, Basics of SAML and XML, SPEL, MVEL
  • Frameworks Known: Selenium, Junit
  • Databases Known: Cassandra, Redis, MySQL, PostgreSQL, ElasticSearch
  • Project Management Tools Known: Redmine, Jira
  • Technical Tools Known: Kibana, GitHub, Jenkins
  • Concepts Known: Object-Oriented Programming, Data Structures, Algorithms, Database Management System, Relational Database Management System, ETL
  • Operating System Known: Linux, macOs, IOS

Other Technical Skills

  • Manual test case creation and implementation
  • Test plan creation and implementation
  • 3+ years of experience of working with Agile methodology.

Certification

LinkedIn Certified Course - Communicating with Confidence

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English

Hindi

Punjabi

Timeline

Lead, Professional Services

Evive Software Analytics Pvt. Ltd.
2020.08 - Current

Jr. Lead, Professional Services

Evive Software Analytics Pvt. Ltd.
2019.07 - 2020.07
LinkedIn Certified Course - Communicating with Confidence
2019-04

Jr. Lead, QA

Evive Software Analytics Pvt. Ltd.
2018.05 - 2019.06
Infosys Campus Connect - Python Foundation Program
2018-04

QA Developer Intern

Evive Software Analytics Pvt. Ltd.
2017.05 - 2018.04
Coder's Point - Java Certification
2017-05

B.E - Computer Science

Chitkara University
2014.07 - 2018.07

12th Grade -

Government Model Senior Secondary School -16
2012.07 - 2014.05

10th Grade -

Little Flower Convent School
2000.04 - 2012.05
Palak ChalanaLead, Professional Services