Palak Chalana

Key Responsibilities:

• Handle customer issues with confidence, using interpersonal and technical skills to provide effective resolution.
• Recommend operational improvements based on tracking and analysis of data and conduct internal trainings.
• Implemented technical solutions to diverse operational problems.
• Implemented and provided technical solutions for day-to-day operations and long-range strategic planning for clients.

Key Responsibilities:

• Interact with customers professionally by phone, email to provide information and improve customer satisfaction scores through problem-solving skills.
• Analyzed client business processes to propose optimal technical solutions for unique requirements.
• Researched and implemented scalable solutions for data extraction, analysis, retrieval and indexing.
• Establish and develop a highly-efficient and dependable team by delivering coaching and motivation while providing opportunities for career acceleration through achievements, performance reviews.

Achievement:

• Founded Professional Services team - starting from the base flow-chart to full-fledged functional unit.

Key Responsibilities:

• Assessed software bugs and compiled findings along with resolution techniques in documentation to disseminate.
• Effectively interacted with development and product departments regarding software defects and issues, working closely to develop innovative solutions.
• Planned and devised cohesive test plans for projects to optimize efficiency and accuracy and reviewed project requirements to uncover bugs and resolve issues.
• Effectively trained and managed a team of 8 members to optimize productivity with managing over 1200 client tasks under strict timelines.

Achievement:

• Owing to the extraordinary performance displayed was given a chance to train onsite client team in Chicago, hence, resulting in enhanced client satisfaction

Key Responsibilities:

• Wrote and optimized test cases to maximize the success of manual software testing as well as automated test scripts with consistent, thorough approaches to achieve product quality objectives.
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Debugged code and located root causes of problems by reviewing configuration files and logs.
• Operated under Agile and Scrum frameworks to complete releases.

Key Projects:

• Completed in-depth usability testing on Windows, Android and iOS mobile devices.
• Worked on major projects involving ETLs, SSOs, Microservices, APIs.
  

Achievement:

• Directly promoted to being a Junior Lead, QA after successful completion of the internship.