Palak Diwan
Public Health
RAIPUR
Summary
A driven and compassionate healthcare professional with 14 years of hands-on experience in patient care, administrative duties, and legal documentation. Possesses deep insight into healthcare systems and program implementation. Developed extensive knowledge of healthcare programs and effectively managed implementation processes. I have strong capabilities in team building and event management. My diverse language skills enhance my ability to lead and inspire across varied cultural contexts.
Overview
17
17
years of professional experience
Work History
State Program Officer-Chhattisgarh
The Coalition Food and Nutrition Security
RAIPUR
1 2024 - 07.2024
- Actively engage and retain members through effective communication, personalized programs, and networking initiatives, ensuring ongoing strong relationships
- Continuously develop and maintain knowledge management systems to organize and share information efficiently, fostering ongoing collaboration and learning within organization
- Drive ongoing advocacy efforts, engaging policymakers, stakeholders, and public to influence policies, raise awareness, and effectively communicate organizational goals and initiatives
- Consistently plan and execute fundraising campaigns, securing ongoing funding from diverse sources such as grants, corporate partnerships, and individual donors to support ongoing organizational goals and initiatives.
- Organized workshops and trainings for stakeholders, increasing understanding of program goals and objectives.
Executive Health System
Basic Healthcare Care Services
08.2022 - 10.2023
- Liaising with various stakeholders at sector, block, and District level
- Identifying gaps and designing and planning actions accordingly
- Designing module and coordinating need-based training of ANMs, ASHAs, GNMs, and MOs
- Provide support to improve quality competency of providers of labor room and PNC rooms and Implementation
- Discuss gaps and Opportunities in Block meetings and sector meetings
- Strengthen Telemedicine Intervention in project PHC and CHC
- Handling Documentation and Case studies, building knowledge of health systems and Primary Healthcare
- Monitoring MCHN sessions and PMSMD sessions, providing Training onsite, one-to-one related to health Topics
- Providing training to ASHA, Swasthya Mitra, ANM, LHV
- Analyze documents on program's progress and interventions
- Providing Training to VHSNC stakeholders
- Implementing LaQshya Guideline to PHC and CHC
- Weekly facility Assessment of PHC/CHC's Labor Room, equipment checking
- Based on specific gaps and practices identified on visit, provide short orientation of 1-2 hours to all staff of PHC and CHC.
Health Program Manager (CCHP)
Swasthya Swaraj Society
12.2021 - 08.2022
- Assisting in Planning, developing, and Implementation of various activities and processes
- Monitoring and Evaluation of Comprehensive Community Health Program (CCHP)
- Providing Practical advice and guidance to team to contribute to delivering objectives to agreed standards and deadlines
- Coordinating Liaisoning with government stakeholders at district level for Public Distribution System (PDS) Integrated Child Development System (ICDS) NHM, TB Dept, Malaria Dept, Maternal, Child, Newborn Adolescent Health and Education
- Regularly visit project area with Field Animators to monitor implementation of Project to identify gaps
- Attending monthly meeting with all field animators and grass root people (Swasthya Sakthi's) to prepare a monthly planner and activities and discuss to resolve issues
- Communications lead across all levels of organization
- Capacity building of field staff through training and workshops
- Assessing training needs of field staff
- Performing other related duties as required
- Periodic reporting of objectives obtained by organization to stakeholders
- Data Management & Analysis Clinic and field-based HMIS
- Developing Budget and Operating Plan for Program
- Oversee Process of Internal assessment and Evaluation of Programme and Provide Support to Report writing to be presented at organizational meetings and to donors
- Handling Growth Monitoring chart of MAM and Sam Children's through WHO Anthropology
- Home visit being conducted to understand nutrition and health of mother and child
- Maintaining proper documentation of activities conducted on project working
- Visiting and trying to understand function and accessibility
- Preparing and Presenting Monthly, Quarterly, and Annually Reports.
Emergency Assistant and Orthopedics Coordinator
Ramkrishna Care Hospital
06.2018 - 07.2019
- Support Emergency Response Team (ERT) and provide professional, technical, and administrative assistance for Emergency Management Program and Emergency Operations Plan.
- Address public and professional inquiries, and provide administrative and logistical support for workshops and meetings.
- Serve as primary staff liaison with surgery patients, coordinating surgical schedules with physicians.
- Provide clinical notes, proper documentation, and letters for authorization approval, ensuring familiarity with current procedures.
- Provide clinical notes, proper documentation, and letters for authorization approval, ensuring familiarity with current procedures.
- Develop team communication and information for emergency meetings, handle patient counseling and inquiries, and manage related facilities.
- Participate in continuous improvement by generating suggestions, engaging in problem-solving activities, resolving problems, improving operations, and providing exceptional service.
- Perform additional responsibilities and duties as assigned, including liaising with surgery patients from initial physician recommendation to completion of surgery.
- Carry out day-to-day duties accurately and efficiently.
In charge of Patient Care Services
Fortis Escort Heart Center
10.2006 - 10.2017
- Oversee patient counseling, OPD, IPD, insurance training, patient care services, and welfare department operations
- Organize, plan, and manage daily tasks and division operations
- Meet patient service objectives through forecasting, budgeting, and resource allocation
- Monitor admissions, discharges, and bed allocation processes
- Maintain accurate financial records and address variances
- Leadership and Team Management
- Participate in employee selection, orientation, training, counseling, and disciplinary processes
- Foster positive relationships with consultants, patients, and patient attendants
- Conduct performance appraisals and develop staff growth plans aligned with organizational objectives
- Identify training needs and nominate team members for skill-enhancement programs
- Lead decision-making on operational and team matters beyond subordinates' purview
- Represent the department in management meetings and committees
- Quality Improvement and Customer Service
- Determine patient service requirements through rapport building, surveys, and best practice benchmarking
- Enhance service quality by evaluating and redesigning processes, establishing metrics, and implementing changes
- Maximize customer service through help desk resources, technical advice, and problem-resolution
- Generate and analyze reports on bed occupancy, admissions, and other key metrics
- Implement Front Office Service (FOS) improvements through patient care initiatives
- Insurance and Corporate Relations
- Handle Third-Party Administrator (TPA) insurance processes and Corporate Social Responsibility (CSR) activities
- Liaise with corporate and government departments to address queries and coordinate VIP patient cases
- Provide support paperwork and documentation to patients and physicians also maintain awareness of various HMOs
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork and resolve problems, improving operations, and providing exceptional service
- Perform other responsibilities and duties assigned
- Process Optimization and Compliance
- Analyze daily discharge reports to improve discharge times
- Coordinate inter-departmental process improvements to reduce delays
- Develop cross-departmental protocols for integrated system functioning
- Implement NABH standards and improve departmental performance
- Conduct weekly scorecard meetings and circulate monthly report cards
- Professional Development and Reporting
- Update job knowledge through educational opportunities, professional publications, and networking
- Prepare and communicate Management Information System (MIS) reports to leadership
- Deliver monthly presentations and participate in weekly reviews with the Director.
Education
Master of Public Health in Epidemiology -
Parul University of Public Health
PGDBA (Operation) - undefined
MITSDE Pune
M.A (Master of Social Work) - undefined
Kalinga University
Graduation (B.Com) - undefined
Chhatrapati Shahu Ji Maharaj University
Skills
Teamwork and Collaboration
Active Listening and Problem Solving Activities
Team building and Documentation abilities
Adaptability and Reliability
Capacity Building
Self Motivation
Multitasking Abilities
Monitoring and Evaluation
Training and Facilitation
Program Evaluation and Multi tasking
Detail-Oriented with the ability to work independently
Project Planning and Problem Solving
Problem-Solving
Technical Support
Ability to work with MS-Office, excel, PowerPoint, SPSS, KOBO
Languages: English, Hindi, Bengali, Gujarati, Odiya, Chhattisgarhi
Awards
Awarded for the First Prize for the documentary Topic "Regular Immunization"
Publications
- Ravi R, Patwardhan V, Diwan P, Chandrakar M A Study on Knowledge, Attitude, and Practice towards COVID- 19 among the population in Balod and Raipura Mahadev Ghat areas of Chhattisgarh state Indian Journal of Public Health Research & Development-2020
- Paper Presentation: Cow dung uses in natural and renewable resources for Rural and Self-sustainable in Economic Development (Journal Article) The 2019 Global Grand Challenges Summit
- Paper Presentation: Propagation of weather Information to micro-level generation by using digital intervention (Journal Article) The 2019 Global Grand Challenges Summit
References
References available upon request
Timeline
Executive Health System
Basic Healthcare Care Services
08.2022 - 10.2023
Health Program Manager (CCHP)
Swasthya Swaraj Society
12.2021 - 08.2022
Emergency Assistant and Orthopedics Coordinator
Ramkrishna Care Hospital
06.2018 - 07.2019
In charge of Patient Care Services
Fortis Escort Heart Center
10.2006 - 10.2017
State Program Officer-Chhattisgarh
The Coalition Food and Nutrition Security
1 2024 - 07.2024
Master of Public Health in Epidemiology -
Parul University of Public Health
PGDBA (Operation) - undefined
MITSDE Pune
M.A (Master of Social Work) - undefined
Kalinga University
Graduation (B.Com) - undefined
Chhatrapati Shahu Ji Maharaj University
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