Summary
Overview
Work History
Education
Skills
Internship
Projects
Quote
Timeline
OperationsManager
Palak  Dubey

Palak Dubey

Senior Specialist
Ratlam

Summary

Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of Logistics. Proven team leader and problem-solver competent in navigating complex situations. Skilled Senior Specialist bringing expertise in operations and account management. Helps achieve goals by coordinating resources, schedules and team members to meet demands. Seeks every opportunity to improve operations and team performance.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Senior Specialist

Pickrr (Powered by Shiprocket)
Gurgaon
04.2022 - Current


  • Collaborated with Operations, IT, Finance, Design, F&I, L&P, and HR teams to ensure smooth client service delivery and achieve business objectives.
  • Reviewed and improved Service SLAs to minimize losses in storage and revenue, ensuring high-quality service delivery.
  • Tracked and improved key metrics such as revenue, share of wallet growth, operational performance, and Identified cost reduction opportunities and implemented efficiency measures, resulting in cost savings.
  • Ensured timely collection of payments, reducing outstanding balances by 75%.
  • Developed customized solutions for supply chain partners, fostering long-term relationships and driving business growth.
  • Contributed to product development and value-added services, enhancing the service offerings for clients.
  • Generated comprehensive reports and built dashboards to provide insights on client and internal systems.
  • Headed a team for Service Account Managers,
  • .Won best KAM of the quarter, increased revenue (From 2,76,77,172 to 7,52,76,662), and finished as a top performer in collection revival, while working with clients such as as TATA, Mridul Madhok Store, Rosso Brunello and Arctic fox
  • Drove key cost reduction initiatives by tracking & managing per shipment cost

Client Service Associate

Delhivery
Goa
05.2021 - 03.2022
  • Monitored and drove key performance metrics, such as Delivery TAT and Pick-up Performance, ensuring adherence to SLAs.
  • Initiated and led the design and development of tailored solutions to meet client requirements, improving operational efficiency.
  • Handled client escalations, prepared root cause analysis (RCA), and provided effective solutions.
  • Monitored day-to-day operations, identifying and resolving client's operational issues within specified SLAs.
  • Analyzed the performance of key lanes in the first and last mile operations, identifying areas for improvement.
  • Collaborated with internal stakeholders to maintain and enhance the performance of client accounts.
  • Designed Standard Operating Procedures (SOP), mapped requirements, and provided optimal solutions to meet business needs.
  • I formulated need-based strategies, set quality standards, and acted as a bridge between multiple teams to ensure high quality deliverables, resulting in being awarded as a top performer. I also analyzed gaps, spearheaded process improvements, increased customer satisfaction, and worked with high-profile clients such as Cadbury(Mondelez International), Bummer, Nish hair, and Tanishq.

Education

MBA - Marketing

Jaipuria Institute of Management
Indore
05.2019 - 05.2021

Bachelor of Science - Biology

Govt. Girls College
Ratlam
05.2015 - 05.2018

Skills

    Customer Relations

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Internship

  • Completed 61 Days internship at RDM, Indore where worked on social media account for company's clients along with managing and creating content for the clients
  • Completed 90 Days internship at Key Elements, Indore where worked on SEO, content writing and social media promotion
  • Completed 45 Days internship at Voyage Car Ind. Pvt. Ltd. where worked on market research, collected data, and helped Sales Team to acquire new customers

Projects

  • Accomplished 3 Months project while in MBA in 2021 on ‘Analyzing Customer Satisfaction and Future Opportunities for Matrimonial Websites’ where used Google forms and ProwessIQ to collect data; analyzed the data with the help of Excel, SPSS Software; analyzed customer satisfaction and future opportunities
  • Completed 2 Months project with PAD Integrated Marketing & Communication, Hyderabad in 2021 on ‘Understanding Brand Management’ where studied social media planning and content creation of brands like Sri Chaitanya, Zee Telugu, and Grenade.

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Senior Specialist

Pickrr (Powered by Shiprocket)
04.2022 - Current

Client Service Associate

Delhivery
05.2021 - 03.2022

MBA - Marketing

Jaipuria Institute of Management
05.2019 - 05.2021

Bachelor of Science - Biology

Govt. Girls College
05.2015 - 05.2018
Palak DubeySenior Specialist