Palak Goswami
Key Relationship Manager
Gurugram
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
Work History
Senior Associate
Augnito India Private Limited
Ban
3 2022 - Current
- Handling end to end sales(pre sales, customer onboarding, customer retention)
- Delivered comprehensive online product demonstration and training sessions tailored to client needs.
- Secured high renewal rates with successful upselling leading to the revenue growth.
- Increased customer loyalty through proactive communication and follow-up after issue resolution.
- Generated an ARR of 2.3 Cr./ MRR of 18L+ that led to substantial revenue increase and strengthening customer retention programs.
- Achieved sales goals and exceeded targets by cultivating and securing new customer relationships.
Assistant Team Leader
My Tutor Hub
08.2021 - 02.2022
- Ensure customer service satisfaction and good client relationships, coordinating with existing and new learner.
- Gathering feedback from existing and new customers.
- Responsible for researching and pursuing new business leads for the growth of the business.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Team Lead
Mastree
09.2020 - 07.2021
- Worked with customer service to handle escalated customer issues.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Streamlined customer onboarding processes for improved efficiency and faster service delivery.
- Implemented targeted upselling strategies, resulting in increased revenue from existing customers.
Sales And Operations Executive
Nestaway
05.2018 - 08.2020
- Established long-term client relationships through consistent delivery of high-quality service.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Enhanced online presence and e-commerce sales through overhaul of company website and digital marketing strategies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients and maintain excellent customer service.
HR Intern
Genpact
05.2017 - 07.2017
- Streamlined HR processes for improved efficiency and cost savings.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Collaborated with cross-functional teams to improve overall workplace culture and employee engagement initiatives.
Education
MBA - HR & Marketing and Sales
Amity University
Noida, India 01.2016 - 1 2018
B.Sc Hons. - Zoology
Gargi College, Delhi University
New Delhi 01.2013 - 1 2016
Skills
Technical Skills:
Timeline
Assistant Team Leader
My Tutor Hub
08.2021 - 02.2022
Assistant Team Lead
Mastree
09.2020 - 07.2021
Sales And Operations Executive
Nestaway
05.2018 - 08.2020
HR Intern
Genpact
05.2017 - 07.2017
MBA - HR & Marketing and Sales
Amity University
01.2016 - 1 2018
B.Sc Hons. - Zoology
Gargi College, Delhi University
01.2013 - 1 2016
Senior Associate
Augnito India Private Limited
3 2022 - Current
Similar Profiles
Sonu KumarSonu Kumar
Enterprise Customer Success Manager at Augnito India Private Limited.Enterprise Customer Success Manager at Augnito India Private Limited.
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited
Shubhangi SharmaShubhangi Sharma
Manager, Customer Success US & UK at Augnito India Pvt. LtdManager, Customer Success US & UK at Augnito India Pvt. Ltd
Amit MishraAmit Mishra
Chief Portfolio Manager-Herbicides at Dhanuka Agritech LimitedChief Portfolio Manager-Herbicides at Dhanuka Agritech Limited
Yuvraj SinghYuvraj Singh
Team Lead at Accenture Solutions Pvt.LtdTeam Lead at Accenture Solutions Pvt.Ltd