Summary

Overview

Work History

Education

Skills

Timeline

Palak Goswami

Key Relationship Manager

Gurugram

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2025

years of professional experience

Work History

Senior Associate

Augnito India Private Limited

Mumbai (Remote)

3 2022 - Current

Handling end to end sales(pre sales, customer onboarding, customer retention)
Delivered comprehensive online product demonstration and training sessions tailored to client needs.
Secured high renewal rates with successful upselling leading to the revenue growth.
Increased customer loyalty through proactive communication and follow-up after issue resolution.
Generated an ARR of 2.3 Cr./ MRR of 18L+ that led to substantial revenue increase and strengthening customer retention programs.
Achieved sales goals and exceeded targets by cultivating and securing new customer relationships.

Assistant Team Leader

My Tutor Hub

Remote

08.2021 - 02.2022

Ensure customer service satisfaction and good client relationships, coordinating with existing and new learner.
Gathering feedback from existing and new customers.
Responsible for researching and pursuing new business leads for the growth of the business.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Improved customer satisfaction by addressing and resolving complaints promptly.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Assistant Team Lead

Mastree

Bangalore (Remote)

09.2020 - 07.2021

Worked with customer service to handle escalated customer issues.
Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
Boosted customer retention through diligent follow-up and relationship-building efforts.
Streamlined customer onboarding processes for improved efficiency and faster service delivery.
Implemented targeted upselling strategies, resulting in increased revenue from existing customers.

Sales And Operations Executive

Nestaway

Gurugram

05.2018 - 08.2020

Established long-term client relationships through consistent delivery of high-quality service.
Enhanced customer satisfaction by streamlining communication channels and improving response times.
Enhanced online presence and e-commerce sales through overhaul of company website and digital marketing strategies.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients and maintain excellent customer service.

HR Intern

Genpact

Noida

05.2017 - 07.2017

Streamlined HR processes for improved efficiency and cost savings.
Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
Collaborated with cross-functional teams to improve overall workplace culture and employee engagement initiatives.

Education

MBA - HR & Marketing and Sales

Amity University

Noida, India

01.2016 - 1 2018

B.Sc Hons. - Zoology

Gargi College, Delhi University

New Delhi

01.2013 - 1 2016