Palak Gour
Hospital Administrator
460, Mahalaxmi Nagar, Indore
Summary
Hospital Administration student with solid understanding of healthcare operations, patient services, and hospital management. Strong organizational and communication skills. Driven by desire to enhance healthcare delivery and administrative efficiency within the industry.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Hospital Administrator
Cipla ltd.
01.2023 - 12.2023
- Assisted in day-to-day operations of the pharmaceutical production line, ensuring compliance with GMP (Good Manufacturing Practices) and SOPs.
- Supported batch manufacturing processes, equipment handling, and in-process quality checks.
- Maintained accurate production records and contributed to documentation for regulatory compliance.
- Collaborated with cross-functional teams to ensure timely and efficient product output.
- Gained practical exposure to pharmaceutical manufacturing standards and quality control procedures.
- Assisted in deviation reporting and supported root cause analysis for process discrepancies.
- Collaborated with QA/QC teams during audits and inspections by regulatory bodies such as FDA or WHO-GMP.
- Monitored environmental conditions in production areas to ensure adherence to cleanroom and contamination control standards.
- Helped implement corrective and preventive actions (CAPA) in alignment with quality assurance guidelines.
Internship Coordinator
Baghel Hospital and Research Centre
03.2024 - 04.2024
- Assisted with administrative tasks including patient admission, billing, and records management.
- Observed hospital operations across departments such as OPD, IPD, and reception.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Internship
Apollo Clinic
08.2024 - 09.2024
- Supported front-desk functions such as patient registration, appointment scheduling, and record maintenance.
- Observed and assisted with OPD operations, gaining knowledge of outpatient care coordination and administrative procedures.
- Helped to regulate patient flow and ensured effective communication between patients and medical professionals.
- Assisted in managing electronic health records (EHR) and ensured accuracy of patient information.
- Maintained and updated patient records in compliance with hospital data privacy and confidentiality policies.
- Monitored and addressed patient queries, delivering prompt and empathetic service.
Internship
Bombay Hospital & Medical Research Centre
03.2025 - 05.2025
- Assisted in daily administrative activities such as patient admissions, discharge procedures, and departmental coordination.
- Observed and assisted hospital operations in areas such as OPD, billing, and medical records.
- Gained practical exposure to hospital management systems and healthcare compliance protocols.
- Participated in patient satisfaction surveys and helped analyze feedback for quality improvement.
- Developed strong interpersonal and organizational skills in a fast-paced healthcare environment.
- Facilitated internal communication between departments to optimize resource allocation and workflow efficiency.
- Supported the preparation and verification of medical documents and patient case files for compliance and audits.
- Assisted in tracking departmental KPIs and helped generate periodic performance reports.
- Worked closely with IT and administrative teams to troubleshoot minor issues in the hospital management information system (HMIS).
- Engaged in healthcare policy and protocol review meetings to understand regulatory and NABH standards.
Education
Masters of Business Administration - Hospital Administration
Sage University
Indore, India 01.2023 - 01.2025
Bachelor of Pharmacy -
Sri Aurobindo Institute of Pharmacy
Indore, India 01.2019 - 01.2023
Skills
- Hospital Information System (HIS) Management
- Outpatient & Inpatient Department (OPD/IPD) Operations
- Patient Admission & Discharge Coordination
- Knowledge of NABH/NABL Standards
- Infection Control & Safety Procedures
- Patient Data Confidentiality (HIPAA or Local Equivalents)
- Data Analysis (eg, patient feedback, performance metrics)
- Problem Solving & Root Cause Analysis (RCA)
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Experience with Hospital Management Software (HMS/HMIS)
- Basic Knowledge of Electronic Health Records (EHR/EMR)
- Familiarity with Quality Control Tools (eg, CAPA, 5S, SOPs)
Timeline
Internship
Bombay Hospital & Medical Research Centre
03.2025 - 05.2025
Internship
Apollo Clinic
08.2024 - 09.2024
Internship Coordinator
Baghel Hospital and Research Centre
03.2024 - 04.2024
Hospital Administrator
Cipla ltd.
01.2023 - 12.2023
Masters of Business Administration - Hospital Administration
Sage University
01.2023 - 01.2025
Bachelor of Pharmacy -
Sri Aurobindo Institute of Pharmacy
01.2019 - 01.2023
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