PALAK JAIN

• Conducted regular meetings with clients to discuss their current requirements.
• Provided timely responses to customer inquiries, requests, and complaints.
• Collaborated with stakeholders across departments to ensure high-quality customer service delivery.
• Analyzed data from surveys and other sources to determine customer satisfaction levels.
• Developed and maintained strong relationships with clients to ensure customer satisfaction.
• Ensured that all contractual obligations were fulfilled according to agreed timelines.
• Generated monthly performance reports on key metrics such as sales volume, revenue growth.
• Conducted periodic reviews of client accounts for billing accuracy and compliance purposes.
• Maintained accurate records of client interactions and transactions.
• Monitored customer feedback to identify areas for improvement in service quality.
• Identified new business opportunities through research and analysis of client needs.
• Provided technical support to customers when needed during product demonstrations or onboarding processes.
• Served as an escalation point for unresolved customer issues or disputes.
• Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
• Determined cross-selling or up-selling opportunities and provided team with insight to facilitate increased or new business.
• Addressed inquiries from clients and department team members.
• Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
• Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
• Established and maintained CRM databases, ensuring data accuracy and compliance.
• Collaborated with product development teams to share customer feedback and drive product improvements.
• Developed and implemented loyalty programs to reward and retain top customers.
• Facilitated knowledge sharing sessions to keep the team updated on best practices in customer relationship management.
• Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
• Negotiated contract renewals and upsells, contributing to sustained revenue growth.
• Trained and mentored new hires in customer service excellence and CRM software usage.
• Conducted competitive analyses to understand market position and identify unique selling propositions.
• Monitored customer health scores and initiated proactive measures to address potential churn risks.
• Coached, developed and motivated team to achieve revenue goals.
• Resolved customer complaints regarding sales and service.

• Building trustworthy relationships with major clients to ensure they feel comfortable sharing their issues and do not turn to competitors.
• Identifying and pursuing upselling and cross-selling opportunities to drive revenue growth.
• Ensuring creators grow in terms of knowledge and business.
• Helping creators understand the process of Android and iOS app creation.
• Providing end-to-end support to creators, including onboarding, migration, technical support, renewal, and upsell/cross-sell.
• Serving as the communication link between key customers and internal teams.
• Ensuring timely payments by clients.
• Coordinating with the product team, following up on escalated complaints, and sharing feedback with internal teams.

Key Highlights : Won the Spayee Hero Contest for retaining the churned accounts and achieving the target of upsell and cross sell

• Led efforts for achieving sales targets through acquisition of new clients and growing business from existing clients.
• Drove the sales of Online Recruitment Solutions to Corporate Clients by assessing their business requirements.
• Developed a strong database of qualified leads through referrals, telephone canvassing and cold calling.
• Performed area mapping, cold calling, prospecting, negotiation, freezing commercials and closing of deals with required documentations.
• Instrumental in building and managing strong relationships with customers, for business growth.
• Developed existing client portfolios, consulted them on program design and explored account expansion opportunities.
• Identified opportunities, introduced new products to existing key accounts and administered churn and retention management.
• Created marketing proposals, designed advertising plans and sales pitch decks with cross-functional teams to help enterprises hire the best fresh talent pool from universities as well as conduct tests for them.
• Recognized with Rockstar Rookie Award for overachieving target by 130%, converting monthly clients to annual subscription, onboarding new clients.

• Worked as a trainee with Sales Representative to evaluate the need of Delmonte Products in market.
• Analyse the difference between Delmonte and its competitors.
• Map the area where product is highly used
• Participated in team meetings to brainstorm ideas for improving customer experience.

• Introduced to the world of Analytics and learned basics of Adobe Analytics, Google Analytics.
• Developed dashboards in Tableau to present the findings from data analysis.
• Implemented processes for tracking customer engagement metrics across multiple channels.
• Prepared presentations summarizing results of analytical activities performed throughout the internship period.

• Peer-to-Peer mentoring, networking and skill building platform where members of a community are associated together.
• Assisted in recruiting volunteers for the mentoring program.
• Provided guidance on career opportunities available to students after they complete the program.

• Received inbound calls from potential international policyholders in a high volume call center and advised buyers on the insurance products they may want or need, state insurance requirements.
• Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details and benefits. Initiated operations improvements to improve overall call center productivity.
• Addressed and resolved customer product complaints empathetically and professionally.