PALLAK KARNAL MEHTA
AUSTIN
Summary
- Revenue focused Technical Product Manager with 6+ years of experience with B2B Saas, Paas Internet based products participating in scalable creation and building of new products from idea stage until launch.
- Skillful in gathering product requirements, suggesting mature product enhancements, strategic initiatives and performing high level quality assurance controls.
- Adept in Market Research, Go to market (GTM) strategy, Competitive Analysis, Qualitative and Quantitative research Product Roadmap, Feature Prioritization for customers and building MVP by analyzing customer behavior and marketing techniques paired with experience in competitor analysis, PRDs / BRDs & build mature technology driven Enterprise Digital Products
Overview
7
7
years of professional experience
Work History
Product Owner
ADIDAS
05.2023 - Current
- Created, Owned and prioritized product backlog and drive Product roadmap, supporting data-driven product decisions and mastering product OKRs increasing customer adoption by 20%
- Drive end-to-end lifecycle of product development to deployments, from vision building, creation of MVP to rollout and delivery of end-to-end SAAS product leading to NPS score increase by 15%
- Partnering directly with IT teams in agile format to fulfill business requirements by monitoring market trends and ensure best solution for timely execution, delivery, and customer satisfaction
- Worked closely with all Stakeholders and gathered user feedback, and surveys for key requirements and validate key use cases maintain dashboards to build analytical and strategic product roadmap.
- Allocated and approved team resource for scaling team prioritization, planning, scheduling, resource management, for key deliverables and justify product investments.
- Cross Collaborated with thedevelopment and testing team, UI UX on services and Jira tasks in agile methodology
Associate Product Manager
WORKSPAN
01.2022 - 04.2023
- Compiled product and customer driven data to build product analytics dashboard, generate informed profit and justify product investments adhering to software development lifecycle for feature delivery.
- Liaised with Clients like Amazon and Microsoft to build strategic product use cases understanding user feedback, business needs and opportunities in current market landscape for Product Strategy and enhanced product vision. Concluded reduced customer complaints by 20%.
- Collaborated with engineering, design, and marketing teams and support teams for prioritization, planning,scheduling designing, deploying launch of products within budget in building MVP for Hubspot and Dynamics 365 Integrations for Enterprise Pilot customers.
- Monitored market trends and competitive offerings to build relevant technology and ensured timely execution of projects and deliverables.
- Leveraged Power BI to analyze data dashboards understand complex user behavior, rigorously use analytical and statistical skills to identify pain points, and recommend feature enhancements, resulting in a measurable increase in user satisfaction.
- Training, Demo, surveys, feedback model for complex systems and new product launches to improve Pipeline by 60% and rigorous AB testing
- Developed high-level product strategy with product vision and roadmap to deliver value to enterprise customers.
Product Analyst ( ML & Artificial. Intelligence)
Sprinklr
06.2017 - 10.2021
- Launched MVP for Sandbox and responsible for end-to-end product lifecycle. Build new and innovative capabilities as a part of Product strategy to balance needs of customers, extend core offerings into Industry-specific use cases, along with rigorous AB Testing before go to market.
- Spearheaded Tech Stack implementation working on elaborate user stories and PRDs to drive strategic enterprise initiatives while setting and quantifying important business metrics and KPIs to track product - market fit
- Managed engineering and design team, responsible for generation of technically fluent PRDs to deliver high-level scalable product experience. Identified steps to address high churn rate. Secured KPIs of Integrations at Partner level to grow revenue by 35%.
- Executed empathy sessions, feedback surveys to understand customer satisfaction and synthesize requests for enhanced product vision, and market research to build feature roadmap and functionality. Achieved 54% increase in first 3 months by assisting AI / NLP bot & payment integrations
- Harmonized Analytical Product launch of “AI Location Insights” after rigorous competitor analysis to map Consumer's business requirements and pain points to deliver features, and data analytics using AI. Consolidated data and generated 45% growth in revenue.
- Analyzed customer feedback data based on reports on data analytics AI / Machine learning algorithm for feature prioritization to increase brand stickiness from 30- 54% in 4 months for clients like Nike, and McDonald's.
- Assessed New AI Feature “Feedback Loop” (Cloud IoT, Big data) by building Stakeholder relationships and influencing authority at all levels of the organisation to deliver classified and recognized discrepancies in reports in response between Clients and enhanced customer satisfaction leading to increased KPIs by 26%
Education
Executive Programme - Executive Programme in Advanced Product Management
Xavier's Institue of Management, Jamshedpur
Jamshedpur02.2023
POST GRADUATE (PGDM) - BRAND MANAGEMENT
Pearl Academy of Business
New Delhi05.2017
Bachelor of Arts - ECONOMICS HONOURS
D.A.V COLLEGE (PANJAB UNIVERSITY)
CHANDIGARH03.2012
Skills
- Product Strategy and Product Roadmap and planning - ecommerce
- Stakeholder Management
- Cross functional Team Management
- Customer Communications and Product Lifecycle Management
- Machine Learning & Artificial Intelligence - Enterprise Solutions
- Cloud Ecosystem & Cloud services ( IoT) Co sell Platform
- Big Data & Data Analytics( IT SaaS, PaaS ) Customer Driven Innovation
- CRM Salesforce, Hubspot, Dynamics 365, Microsoft Powerpoint and Excel
- Agile Jira, Confluence, PRDs, Scrum
- AB Testing, Prototyping & Wire frames - Miro & Figma
Timeline
Product Owner
ADIDAS
05.2023 - Current
Associate Product Manager
WORKSPAN
01.2022 - 04.2023
Product Analyst ( ML & Artificial. Intelligence)
Sprinklr
06.2017 - 10.2021
Executive Programme - Executive Programme in Advanced Product Management
Xavier's Institue of Management, Jamshedpur
POST GRADUATE (PGDM) - BRAND MANAGEMENT
Pearl Academy of Business
Bachelor of Arts - ECONOMICS HONOURS
D.A.V COLLEGE (PANJAB UNIVERSITY)
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