PALAK KODWANI
Mumbai
Summary
Skilled in understanding client needs, identifying growth opportunities. Also I'm experienced in Sales and Customer Relationship Management in the logistics industry. Now seeking to transition into a Business Analyst role, where I can apply my communication, problem-solving, and analytical skills in a data-driven environment to drive business improvements. Eager to take on diverse challenges and drive innovative solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Management Trainee
TEAM GLOBAL LOGISTICS PVT LTD
Mumbai
06.2024 - Current
- Joined the company as a Management Trainee with a focus on Sales and quickly transitioned to take on additional responsibilities, contributing to the successful launch and ongoing management of RoadBridge, a critical company project
- Played a key role in the implementation of the Kylas CRM software, overseeing process integration, conducting staff training, and showcasing the software's benefits to enhance operational efficiency and improve customer relationship management
- Enhanced product knowledge by spending one month in the Customer Service department, gaining a deeper understanding of the company's offerings and improving customer interaction skills
- Currently serving as a Sales Executive in the Import Team, responsible for driving business development by acquiring local customers, managing the end-to-end process of import shipments, and ensuring seamless communication between customers and internal teams
- Oversee the coordination of import shipments, from onboarding new clients and securing bookings to ensuring the timely and accurate arrival of shipments, with a strong focus on providing real-time updates to customers
- Maintain close engagement with clients to understand their unique shipping requirements, tailor pricing and solutions accordingly, and deliver exceptional service, fostering strong and long-lasting business relationships
Validation Expert
Apna
05.2021 - 05.2022
- Company Overview: Apna is a recruitment platform that helps employers to connect with job seekers
- Working on the SLA of COT (Certification of trust) and maintaining the time frame promised
- Activating / Rejecting the jobs by checking the hygiene or documents provided
- Coordinating the team in the absence of the Team leader
- Also conducted daily calls ranging from 100 to 200, engaging in discussions with employees regarding job postings and recruitment processes
- Demonstrated effective communication skills in facilitating these conversations
- Apna is a recruitment platform that helps employers to connect with job seekers
Education
MBA - MARKETING ANALYTICS
DY Patil International University
01.2024
Bachelor of Commerce -
ITM University
Skills
- Management skills
- Public Relations
- MS OFFICE Tools
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Problem solving
- Risk Management
- Project Management
Certification
- Performance Management Course from Great Learning
- Strategic Management Course from Great Learning
- Master class on Digital Marketing Fundamentals from IIDE
- Digital Marketing Course from Udemy
Languages
English
Hindi
Timeline
Management Trainee
TEAM GLOBAL LOGISTICS PVT LTD
06.2024 - Current
Validation Expert
Apna
05.2021 - 05.2022
MBA - MARKETING ANALYTICS
DY Patil International University
Bachelor of Commerce -
ITM University
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