Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Hobbies and Interests
Timeline
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Palak Mahajan

Palak Mahajan

Jammu & Kashmir

Summary

Awarded LG Commendation for contributions to public health in January 2026. Experienced in quality assurance and climate change, with a strong record of implementing effective state-level policies. Expertise in strategic planning and stakeholder management, leading to significant improvements in healthcare quality. Detail-oriented professional focused on achieving organizational goals and regulatory compliance through best practices.

Overview

5
5
years of professional experience
1
1
Certification

Work History

State Consultant (Climate Change & Quality Assurance)

Andaman & Nicobar Islands (State Health Society)
Port Blair
11.2024 - Current
  • Achieved NQAS certification for 75 healthcare facilities within 10 months.
  • Operationalized grievance redressal mechanism for health department to enhance accountability.
  • Framed state-level policies, protocols, and SOPs to improve healthcare governance.
  • Conducted assessments identifying key areas for healthcare delivery improvement.
  • Developed comprehensive strategies targeting service delivery gaps in healthcare.
  • Facilitated planning processes aligning resources with community healthcare needs.
  • Established KPIs for all levels of healthcare facilities to measure performance.

Consultant, Quality Assurance

Andaman & Nicobar Islands Institute of Medical Sciences (ANIIMS)
Port Blair
08.2023 - 10.2024
  • Capacity Building
  • Implementation of Kayakalp Certification, NQAS certification at state level, Digital Patient Satisfaction Feedback System
  • Stakeholder Management
  • Developed comprehensive Organizational Framework for Quality Improvement including Manual with Quality Indicators, departmental SOPS for audit protocol.

Project Manager

MetahOS
Bangalore
02.2022 - 07.2023
  • Worked with project sponsors and stakeholders in outlining project charter.
  • Gap Analysis and assessment of the client requirement.
  • Documentation and report-making associated with the project.
  • A cloud-based digital platform for hospitals and medical facilities.

Hospital Manager (Intern)

National Health Mission, J&K
Jammu
06.2021 - 11.2021
  • Operationalized HMIS.
  • Implemented KAYAKALP and supervised first internal assessment.
  • Supervised daily administrative operations.
  • DRDO Hospital

Education

MBA - Hospital and Health Management

IIHMR University
Jaipur
01.2022

PGD - Data Science in Health and Climate Change for Social Impact

IIITD
Delhi

Bachelor of Dental Surgery (B.D.S) -

Institute of Dental Sciences
Jammu
01.2018

Skills

  • Teamwork
  • Problem Solving
  • Leadership
  • Supervision
  • Coordination
  • Implementation
  • Quality assurance
  • Capacity building

Certification

• Internal Assessor, NQAS, NHSRC
• National Quality Assurance Standards (NQAS) Certificate Course
• Recent Advances in Quality Management- NABH Standards for Hospitals 5th Edition by AHA

Accomplishments

Publication Exploring Patient Satisfaction and Determinants in Outpatient Services in Cureus.
Publication of research paper in Maternal Mental Health - Title: Effects of Maternal Depression on Newborn care Outcomes
Entrepreneurship cell, CIIE, E-leader Head, Communication Vertical (2020-2022) IIHMR University

Hobbies and Interests

  • Watching movies and series
  • Dance
  • Travel

Timeline

State Consultant (Climate Change & Quality Assurance)

Andaman & Nicobar Islands (State Health Society)
11.2024 - Current

Consultant, Quality Assurance

Andaman & Nicobar Islands Institute of Medical Sciences (ANIIMS)
08.2023 - 10.2024

Project Manager

MetahOS
02.2022 - 07.2023

Hospital Manager (Intern)

National Health Mission, J&K
06.2021 - 11.2021

MBA - Hospital and Health Management

IIHMR University

PGD - Data Science in Health and Climate Change for Social Impact

IIITD

Bachelor of Dental Surgery (B.D.S) -

Institute of Dental Sciences
Palak Mahajan