Customer Support Specialist with 5+ years’ experience across SaaS, food delivery, and BPO environments. Skilled in managing escalated queries, conducting root cause analysis (RCA), and collaborating with cross-functional teams to resolve technical issues. Experienced in multi-channel support (chat, email, phone), backend monitoring, and order flow troubleshooting. Proficient with Zendesk, Amazon Chat, Salesforce, and other CRM tools, with a focus on clear communication and high customer satisfaction.