Summary
Overview
Work History
Education
Skills
Languages
Key Competencies
Timeline
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Palak Pathak

Director of Sales & Partnerships
Delhi,DL

Summary

Sales Director with a proven track record at Virtual Manager 365, enhancing revenue by up to 55% through expert sales funnel management and motivational training. Excelled in client relationship management and profitability optimization, securing key accounts and fostering team excellence. Skilled in vendor management and sales reporting, demonstrating a balance of strategic and interpersonal abilities. Proficient in engaging in personalized conversations, recommending tailored solutions and delivering impactful proposals that result in successful deal closures.

Overview

6
6
years of professional experience

Work History

Director of Sales & Partnerships

Virtual Manager 365
05.2023 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed team of 8 sales representatives, providing guidance, coaching and support.
  • Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
  • Managed and motivated sales team to increase revenue upto 55% in 10 months(upwards of $300K ACV).
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
  • Diligently maintained and managed the sales pipeline within the CRM system.

Associate Director of Sales

TechMedia Consulting
11.2022 - 04.2023
  • Participated in industry conferences as a representative of the company, generating interest among prospective clients through engaging conversations and demonstrations of products or services offered.
  • Collaborated with marketing team to develop targeted campaigns, resulting in increased lead generation and conversion rates.
  • Negotiated profitable contracts with major clients, ensuring long-term revenue growth and stability.
  • Coordinated with internal departments to ensure seamless delivery of products and services to clients, maintaining high levels of customer satisfaction and retention.
  • Secured key client accounts through effective relationship-building and persuasive communication skills.
  • Orchestrated the entire sales cycle from lead generation to discovery, proposal submission, negotiation and final closure.
  • Achieved closed won business of $280k in 2022.
  • Secured over 18 new customers.

Business Development Manager

TechMedia Consulting
09.2022 - 11.2022


  • Reached out to potential customers via telephone, email, and LI inquiries.
  • Negotiated and closed long-term agreements with new clients in the NA region.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
  • Achieved $90K in media sales revenue by identifying and swiftly addressing critical pain points within the media industry.
  • Acquired 4 new clients(media houses).
  • Identified ideal prospect profiles and created strategies to set appointments.


Business Development Executive

MARS TechSol
01.2022 - 07.2022


  • Identifying potential clients through research and networking.
  • Developing and delivering persuasive sales presentations to prospective clients.
  • Conducting market research to identify new business opportunities.
  • Brought Dentsu Singapore as my first client for the firm.
  • Overachieved appointment setting goal of 10 per month.
  • Closed won business of $65K in 7 months.
  • Maintained a strong pipeline of <$360K.
  • Focused on meeting the client's KRAs and built on feedback.

Customer Service Representative

Amazon
08.2018 - 11.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and trust in the brand.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.


Education

Bachelor of Commerce - Accounting

Barkatullah University
Bhopal, India
04.2001 -

High School Diploma -

Mount Carmel School
Bhopal
04.2001 -

Skills

Sales team motivation

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Marathi
Elementary (A2)

Key Competencies

  • End to End Sales Mastery : Recognized for my ability to navigate the complete sales cycle with finesse, from prospecting and client engagement to negotiation and contract building, which contributed to revenue growth and client satisfaction.
  • Strategic Targeting : Specializing in the North America market, I have a keen understanding of the nuances that drive success in this region. My target approach ensures effective outreach to key accounts, facilitating business expansion and market dominance.
  • Client Presentation and Negotiation : Adept at crafting compelling client presentations that resonate with their unique needs. My negotiation skills have been instrumental in securing mutually beneficial agreements, fostering long term partnerships.
  • Collaborative Approach : Successful sales, in my experience, hinges on effective collaboration. I seamlessly work with customer success teams and Campaign Operations Managers, ensuring a cohesive strategy that aligns with overachieving business goals.

Timeline

Director of Sales & Partnerships

Virtual Manager 365
05.2023 - Current

Associate Director of Sales

TechMedia Consulting
11.2022 - 04.2023

Business Development Manager

TechMedia Consulting
09.2022 - 11.2022

Business Development Executive

MARS TechSol
01.2022 - 07.2022

Customer Service Representative

Amazon
08.2018 - 11.2021

Bachelor of Commerce - Accounting

Barkatullah University
04.2001 -

High School Diploma -

Mount Carmel School
04.2001 -
Palak PathakDirector of Sales & Partnerships