Palak Shukla
Sales Manager
Gurugram
Summary
Results-driven and customer-focused Associate with 1.6 years of experience in International Service advisor and B2C Sales. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Sales Manager
Shyft
6 2023 - 12.2023
- Proactively interact with customers to recommend products that suits their interests and needs , achieving more than 90% in customer satisfaction .
- Competent in using tools, such as CRM .
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented effective Customer satisfaction and sales techniques, leading to consistently achieving establishing goals and surpassing monthly target by 20%.
- Connected with over 100+ clients on daily basis .
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Associate
Wipro
07.2022 - 06.2023
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Utilized internal software and tools to meet customer needs and resolved issues promptly
- Proficient in using Amazon Web Stream and Citrix
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goal
- Identified 50+ issues each day, analyzed information and provided solutions to problems
- Increased customer satisfaction by resolving health and welfare issues concerning with US healthcare domain
Education
Bachelor of Commerce - Finance
CSJMU
Kanpur 07.2017 - 04.2020
Intermediate - Commerce
U.P.K.S.S.V
Kanpur,Uttar Pradesh 06.2016 - 05.2017
High School Diploma -
U.P.K.S.S.V
Kanpur,Uttar Pradesh 04.2014 - 05.2015
Skills
- Analytical and critical thinking
Certification
Strategic thinking by linkedin
Timeline
Customer Service Associate
Wipro
07.2022 - 06.2023
Bachelor of Commerce - Finance
CSJMU
07.2017 - 04.2020
Intermediate - Commerce
U.P.K.S.S.V
06.2016 - 05.2017
High School Diploma -
U.P.K.S.S.V
04.2014 - 05.2015
Sales Manager
Shyft
6 2023 - 12.2023
Similar Profiles
RASHI MOHATARASHI MOHATA
Inside Sales Representative at SHYFTInside Sales Representative at SHYFT
Teresa BeckTeresa Beck
Inventory Specialist at SHYFTInventory Specialist at SHYFT
Brianna BlackburnBrianna Blackburn
Assembly Line Worker at SHYFTAssembly Line Worker at SHYFT
Megha TanwarMegha Tanwar
HR Manager at Varank Tech Private Limited (Formerly Verchaska Infotech)HR Manager at Varank Tech Private Limited (Formerly Verchaska Infotech)
Rohit YadavRohit Yadav
Technical Support Specialist at FoetronTechnical Support Specialist at Foetron